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The Impacts of Compensation and Relationships with Supervisors and Colleagues on Job Satisfaction and Turnover Intention of Travel Agent employees

보상제도 및 상사.동료와의 관계가 여행업 종사원의 직무만족과 이직의도에 미치는 영향

  • 박상현 (한양사이버대학교 관광학과) ;
  • 곽대영 (토파스 여행정보(주))
  • Published : 2007.11.30

Abstract

The objectives of this study are to analyze the impact of compensation and human relationships with their peers and supervisors on job satisfaction and turnover intention of travel agent employees. To achieve these objectives, as a conceptual framework of the study, compensation system and human relationships with colleagues and supervisors, and job satisfaction and turnover intention were reviewed, and the empirical studies on employees' perceptions in travel agencies toward job satisfaction and turnover intention were conducted. According to the findings of this study, the following suggestions were presented to the domestic travel agencies. Travel agencies are needed to prepare reward systems in their companies and try to have them operated fairly, and it is necessary for the travel agencies to try to manage the employees' stress at work and the problems caused from the human relationships between peers as well as manager and staff.

Keywords

Compensation;Relationships with Colleagues and Supervisors;Job Satisfaction;Turnover Intention

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