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Business Process Standardization of Information Flow for Science & Technology

과학기술 정보유통을 위한 업무 프로세스 표준화

  • 김상국 (한국과학기술정보연구원) ;
  • 최병선 (한국과학기술정보연구원) ;
  • 이명선 (한국과학기술정보연구원) ;
  • 강무영 (한국과학기술정보연구원)
  • Published : 2007.12.28

Abstract

Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System(QMS) to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 QMS. So, Korea Institute of Science and Technology Information(KISTI) has been designed a process oriented system by incorporating the process analysis results into the existing ISO 9001 system requirements for enhancing organizational competitiveness and promoting productivity through a process standardization. As a result, KISTI has been ISO 9001:2000 certificate in November 11, 2003. And we obtain a improvement of customer satisfaction and efficiency of work, reduction of work processing time using KQMS.

Keywords

ISO9001;Business Process Management;Quality Management System;Business Process;Key Performance Indicators