A Study on the Influence of ISO 9001 Quality Management System(QMS) on Employee's Satisfaction

ISO 9001 품질경영시스템(QMS)이 종업원 만족에 미치는 영향에 관한 연구

  • Lee, Hoe-Sik (Division of Advanced Industrial Engineering, Kyonggi University) ;
  • Choi, Yong-Jung (Dept. of Industrial Engineering, Graduate School of Kyonggi University) ;
  • Kim, Yu-Ra (Korean Foundation for Quality(kfq))
  • 이회식 (경기대학교 첨단산업공학부) ;
  • 최용정 (경기대학교 대학원 산업공학과) ;
  • 김유라 (한국품질재단)
  • Published : 2007.12.31


The purpose of this study is to research and analyze the influence of ISO 9001 QMS(Quality Management System) certification on the employer's financial goal and the employee' satisfaction. In this study, we could find that ISO 9001 QMS certification influenced eight factors which contribute to employee's satisfaction, and the purpose and background of ISO 9001 QMS certification was analyzed to have a good influence on the employee's satisfaction. In the future, the implementation strategy of ISO 9001 QMS needs to be studied to make the employees satisfied more with their duties and to pursue the employer's financial goals at the same time.


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