- Volume 7 Issue 5
Recently, the Korean Hotel market has expanded to Asia rapidly including China. However Korean hotels' competitiveness has weaken with Korean won's appreciation and increasing real estate cost. To cope with these problems, Korean hotels are varying and differentiating their services and adopting advanced information system such as ERP(Enterprise Resource Planning) System. ERP Systems requires large amount of cost and time, otherwise successful implementation is not guaranteed. Thus, It is necessary to analyze critical success factors and calculate effect before investment on the ERP system implementation. In this study, I surveyed a Five-star ranked Hotel, named R. To find a method of investment effect calculation. This research is conducted on the basis of previous studies and AHP(analytic hierarchical process), which is suggested by Saaty. Finally, This study presents a significant method of analysis and calculation on investment effect of Hotel's ERP system based on the Hotel R's case.