DOI QR코드

DOI QR Code

Mediating Effect of Organizational Trust on the Relationship between Servant Leadership and Organizational Commitment

서번트 리더십과 조직몰입 간의 조직에 대한 신뢰 매개효과

  • 최동주 (전주대학교 외식산업학과)
  • Published : 2008.12.28

Abstract

The study examined the relationship between servant leadership and organizational commitment and tested the mediating role of the organizational trust between the two variables. Measurement of servant leadership used intactly 23 items of a preceding research. Empirical analysis result can be summarized as follows. Firstly. the servant leadership has positive influence on organizational trust. Secondly. servant leadership has significant influence on affective commitment and normative commitment, but could not reach the significance level for continuance commitment. Lastly, this study was proved there was an partial mediating effect of organizational trust, between the servant leadership and affective commitment, normative commitment, but could not reach the significance level for continuance commitment. And if the organizational trust is higher, the extent of the servant leadership's influence on organizational commitment would be higher.

References

  1. 김영희, "서번트 리더십과 조직성과의 관계에 관한 연구", 충남대학교 대학원 석사학위 논문, 2004.
  2. 김해룡, "직무특성과 조직신뢰가 직무불안과 조직몰입에 미치는 영향에 관한 탐색적 연구", 인사관리연구, 제28권, 제4호, pp.1-23, 2004.
  3. 김호정, "신뢰와 조직몰입", 한국행정학보, 제33권, 제2호, pp.19-35, 1999.
  4. 배병렬, AMOS 7에 의한 구조 방정식 모델링-원리와 실제, 도서출판 청람, 2007.
  5. 신유근, 인간존중의 경영, 다산출판사, 1999.
  6. 유승동, "변혁적 리더십과 임파워먼트의 관계", 인사관리연구, 제24권, 제2호, pp.193-217, 2001.
  7. 이관응, "GWP 구현을 위한 서번트 리더십 모델의 개념적 모색", 숙명 리더십 연구, 제3권, 제1호, pp.25-39, 2006.
  8. 이재연, "조직 내 리더에 대한 신뢰에 관한 연구", 성균관대학교 대학원 박사학위 논문, 2002.
  9. 정성현, "서번트 리더십 특성이 종업원의 서비스성과에 미치는 영향", 청주대학교 대학원 박사학위 논문, 2007.
  10. 황인경, "중간관리자의 섬김형 리더십의 형성과 팀성과", 한국과학기술원 석사학위논문, 2001.
  11. S. Aryee, P. S. Budhwar, and Z. X. Chen, "Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model," Journal of Organizational Behavior, Vol.23, pp.267-285, 2002. https://doi.org/10.1002/job.138
  12. J. E. Barbuto and D. W. Wheeler, "Scale Development and Construct Clarification of Servant Leadership," Group & Organization Management, Vol.31, No.3, pp.300-325, 2006. https://doi.org/10.1177/1059601106287091
  13. R. M. Baron and D. A. Kenny, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations," Journal of Personality and Social Psychology, Vol.51, pp.1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173
  14. B. M. Bass, "From transactional to transformational leadership: Learning to share the vision," Organizational Dynamic, Vol.18, No.3, pp.19-31, 1990. https://doi.org/10.1016/0090-2616(90)90061-S
  15. T. S. Bateman and S. Strasser, "A longitudinal Analysis of the antecedents of Organizational Commitment", Academy of Management Journal, Vol. 27, No.1, pp. 95-112, 1984. https://doi.org/10.2307/255959
  16. B. Buchanan, "Building organizational commitment: The socialization on of managers in work organization," Administrative Science Quarterly, Vol.19. pp.533-546, 1974. https://doi.org/10.2307/2391809
  17. J. Cook and T. Wall, "New work attitude measures of trust, organizational commitment and personal need non-fulfillment," Journal of Occupational Psychology, Vol.53, pp.39-52, 1980. https://doi.org/10.1111/j.2044-8325.1980.tb00005.x
  18. L. L. Cummings and P. Bromiley, The organizational trust inventory(OTI), In R.M. Kramer and T.R. Tyler(Eds.), Trust in organization: Frontiers of theory and research, pp.302-331. Sage Publication, 1995.
  19. I. Gellatly, "Individual and group determinanants of employee absenteeism: Test of a casual model," Journal of Organizational Behavior, Vol.16, pp.469-485, 1995. https://doi.org/10.1002/job.4030160507
  20. R. K. Greenleaf, The servant as leader, Indianapolis, IN: Greenleaf Center, 1970.
  21. D. O. Heenan, "The right way to downsize," Journal of Business Strategy, Vol.12, No.5, pp.4-7, 1991. https://doi.org/10.1108/eb039435
  22. S. D. Hunt and R. M. Morgan, "Organizational commitment: One of many commitment or key mediating consrtuct?" Academy of Management Journal, Vol.37, No.6, pp.1568-1587, 1994. https://doi.org/10.2307/256799
  23. E. E. Joseph and B. E. Winston, "A correlation of leadership, leader trust, and organizational trust," Leadership & Organization Development Journal, Vol.26, No.1, pp.6-22, 2005. https://doi.org/10.1108/01437730510575552
  24. R. Kramer and Tyler(ed.), Trust in Organization, London: Sage, 1996.
  25. R. J. Lewicki, D. J. McAllister, and R. J. Bies, "Trust and distrust: New relationship and realities," Academy of Management Review, Vol.23, No.3, pp.438-458, 1998.
  26. R. C. Mayer, J. H. Davis, and F. D. Schoorman, "An Integrative Model of Organization Trust," The Academy of Management Review, Vol.20, No.3, pp.709-734. 1995.
  27. A. McGee-Cooper, Accountability as Covenant: The taproot of servant ledership, In Spears, L.C.(Ed), Insight on leadership, Service, stewardship, spirit, and servant- leadership, pp.77-84, New York: John Wiley & Sons, Inc, 1988.
  28. J. P. Meyer and N. J. Allen, "A Three Component Conceptualization of Organizational Commitment," Human Resource Management Review, Vol.1, No.1, pp.61-89, 1991. https://doi.org/10.1016/1053-4822(91)90011-Z
  29. J. P. Meyer, N. J. Allen, and S. A. Smith, "Commitment to organization and occupation; Extension and test of a three-component conceptualization," Journal of Applied Psychology, Vol.78, No.4, pp.538-551, 1993. https://doi.org/10.1037/0021-9010.78.4.538
  30. R. H. Moorman, G. L. Blakely, and B. P. Niehoff, "Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?" Academy of Management Journal, Vol.41, No.3, pp.351-357, 1998. https://doi.org/10.2307/256913
  31. R. H. Moorman, B. P. Niehoff, and D. W. Organ, "Treating Employees Fairly and Organizational citizenship behaviors: Sorting the Effect of Job Satisfaction, Organizational Commitment, and Procedural Justice," Employee Reponsibilities and Rights Journal, Vol.7, pp.231-237, 1993.
  32. R. T. Mowday, L. W. Power, and R. M. Steers, Employee-Organization Linkage: The Psychology of Commitment, Absenteeism, and Turnover, New York: Academic Press, 1982.
  33. C. O'Reilly and J. Chatman, "Organizational Commitment and Psychological Attachment, The Effect of Compliance, Identification and Internalization on Prosocial Behaviors," Journal of Applied Psychology, Vol.71, pp.492-499, 1986. https://doi.org/10.1037/0021-9010.71.3.492
  34. P. M. Podsakoff, S. B. MacKenzie, R. M. Moorman, and R. Fetter, "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors," Leadership Quarterly, Vol.1, pp.107-142, 1990. https://doi.org/10.1016/1048-9843(90)90009-7
  35. P. M. Podsakoff, S. B. MacKenzie, and W. H. Boomer, 'Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors," Journal of Management, Vol.22, pp.259-298, 1996. https://doi.org/10.1177/014920639602200204
  36. L. W. Poter, R. M. Steers, R. T. Mowday, and P. V. Boulian, "Organizational Commitment, Job Satisfaction and Turnover among Psychiatric Technicians," Journal of Applied Psychology, Vol.59, pp.603-609, 1974. https://doi.org/10.1037/h0037335
  37. D. M. Rousseau, S. B. Sitkin, R. S. Burt, and C. Camerer, "Not so Different After All: A Cross-Discipline View of Trust," The Academy of Management Review, Vol.23, No.3, pp.393-404, 1998. https://doi.org/10.5465/AMR.1998.926617
  38. R. F. Russel, "The Role of Values in Servant Leadership," Leadership & Organizational Development Journal, Vol.22, No.2, pp.150-173, 2000.
  39. D. Scott, "The Casual relationship between trust and the assessed Value of Management by Objectives," Journal of Management, Vol.6, pp.157-175, 1980.
  40. M. J. Somers, "A test of the relationship between affective and continuance commitment using non-recursive models," Journal of Occupational and Organizational Psychology, Vol.66, pp.185-192, 1993. https://doi.org/10.1111/j.2044-8325.1993.tb00528.x
  41. L. C. Spears, Insight on Leadership, Service, Stewardship, Spirit, and Servant-Leadership, New York: John Willy & Sons, Inc, 1995.
  42. F. K. Spence Laschinger, J. Finegan, and J. Shamian, "The impact of workplace empowerment, organizational trust on staff nurses' work satisfaction and organizational commitment," Health care management review, Vol.26, No.3, pp.7-23, 2001. https://doi.org/10.1097/00004010-200107000-00002
  43. Tan and Tan, "Toward the differentiation of trust in supervisor and trust in organization," Genetic, Social and General Psychology Monographs, Vol.126, No.2, pp.241-260, 2000.
  44. Y. T. Wong, H. Y. Ngo, and C. S. Wong, Affective organizational commitment of workers in Chinese joint ventures, Journal of Management Psychology, Vol.17, No.7, pp.580-598, 2002. https://doi.org/10.1108/02683940210444049