The Effect of Personality Traits on Emotional Exhaustion among Flight Attendants

성격 특성이 항공사 객실 승무원의 정서적 고갈에 미치는 영향

  • 이동명 (한국항공대학교 경영학과) ;
  • 이영주 (한국항공대학교 경영학과)
  • Published : 2008.03.31


This study examines hypotheses that four personality traits(extroversion, emotional stability, openness to experience, and agreeableness) have effect on emotional exhaustion among flight attendants. Questionnaires were collected from 344 flight attendants working for two airlines in Korea. From the hierarchical regression analysis, this research could find out some results such as follows. First, extroversion, emotional stability, and agreeableness, with the exception of openness to experience, decrease the level of emotional exhaustion. Second, according to the results of these analyses organizations should consider employee's personality fitting to job in selection process.