Design of Customized Medical CRM System Supporting Priority Retrieval

우선순위검색을 지원하는 고객맞춤형 병원 CRM시스템 설계

  • 한정수 (백석대학교 정보통신학부) ;
  • 김귀정 (건양대학교 의공학과)
  • Published : 2009.11.28


This paper is focused on the medical CRM system design for a hospital custom management. CRM systems provides information and seminars to whom are necessity. For this, priority retrieval and similarity retrieval are able to be in the personnel order and the regional. The customer receives the message which sends out from the hospital, The hospital manages the message which reveals a participation intention in the seminar at real-time. The hospital grasps the participation degree of the seminar where the customer will participate and manages the patients who participate to the seminar actively, and when the next seminar will be hold, we designed the system able to provide the service as early as possible.


Medical CRM System;Priority Retrieval;Similarity Retrieval


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