Diagnostic Framework for Performance Measurement Practices of Public Broadcasting

공영방송 성과측정관행의 진단 틀

  • 민재형 (서강대학교 경영전문대학원)
  • Published : 2009.03.31

Abstract

An organizational performance measurement practice is a function of performance measurement system and performance management system they are currently employing, and its quality is determined by evaluating the followings in a comprehensive manner: first, if they are measuring right things; second, if they are measuring in a right way; third, if they are actively facilitating a process of data collection, structuring, analysis, interpretation, and dissemination; and fourth, if they are using performance measurement results for the primary purposes of performance measurement. This study proposes a diagnostic framework for evaluating the performance measurement practices of public broadcasting which include the qualities of performance measurement and performance management, and develop a structured questionnaire for that purpose. The framework proposed in this study does not serve only as a useful tool for public broadcasting to revise their respective performance measures and performance measurement systems, but it also make their respective performance measurement practices a strategic management tool as well as an operational management one.

References

  1. 민재형, 장시준, '서비스 기업의 성과측정시스템 구현에 관한 연구', ' 한국생산관리학회지' 제13권, 제2호(2002), pp.77-117
  2. 민재형, 이영찬, 하창훈, '전략적 학습의 촉진을 위한 균형 성과측정시스템의 개발', '한국경영과학회지, 제27권, 제3호(2002), pp.93-114
  3. 방송문화진흥회, '문화방송 경영평가모델 구축 연구보고서'. 서울: 방송문화진흥회, 2006
  4. 방송문화진흥회, ‘2006년도 문화방송 경영평가보고서’, 서울: 방송문화진흥회, 2007
  5. 방송문화진흥회, '2007년도 문화방송 경영평가보고서', 서울: 방송문화진흥회, 2008
  6. 방정배, 최세경, '한국공영방송 경영평가제도에 관한 연구: 제도이념과 현실평가를 중심으로', '방송문화연구', 제15권, 제2호(2003), pp.185-219
  7. Argyris, C., 'Teaching Smart People How to learn,' Harvard Business Review, May-June(1991), pp.99-109
  8. Atkinson, A, J. Waterhouse, and R Wells, 'A Stakeholder Approach to Strategic Performance Measurement,' Sloan Management Review, Spring (1997) , pp.25-37
  9. Azzone, G., C. Masella, and U. Bertele, 'Design of performance measures for time-based companies,' International Journal of Operations and Production Management, Vol.11 , No.3(1991), pp.77-85 https://doi.org/10.1108/01443579110143412
  10. Brignall, S. and J. Ballantine, 'Performance Measurement In Service Business Revisited,' International Journal of Service Industry Management, Vol.7, No. 1(1996) , pp.6-31 https://doi.org/10.1108/09564239610109393
  11. Crawford, K. and J. Cox, 'Designing performance measurement systems for just-in-time operations,' International Journal of Production Research, Vol.28, No.11(1990), pp.2025-2036 https://doi.org/10.1080/00207549008942850
  12. Dixon, J., A Nanni, and T. Vollman, The New Performance Challenge-Measuring Operations for World-class Competition, Dow Jones-Irwin, Homewood, illinois, 1990
  13. Eccles, R, 'The Performance Measurement Manifesto,' Harvard Business Review, January-February(1991), pp.131-137
  14. Eccles, R and P. Pyburn, 'Creating a Comprehensive System to Measure Performance,' Management Accounting (US), October(1992), pp.41-44
  15. Fortuin, L., 'Performance indicators-why, where and how?,' European Journal of Operational Research Vol.34, No.1(1988), pp.1-9 https://doi.org/10.1016/0377-2217(88)90449-3
  16. Gloverson, S., 'Issues in developing a performance criteria system for an organization,' International Journal of Production Research Vol.23, No.4(1985), pp.639-646 https://doi.org/10.1080/00207548508904734
  17. Hastings, C., 'Discussion of performance measures in public service broadcasting,' Aslib Proceedings: New Information Perspectives, Vol.56, No.4(2004), pp.301-307
  18. Hoffecker, J. and C. Goldenberg, 'Using the Balanced Scorecard to Develop Company-wide Performance Measures,' Journal of Cost Management, Fall(1994) , pp.5-17
  19. Ittner, C. and D. Larker, 'Innovations in Performance Measurement : Trends and Research Implications,' Journal of Management Accounting Research, Vol.10(1998), pp. 205-238
  20. Kaplan, R. and D. Norton, 'The Balanced Scorecard-Measures that Drive Performance,' Harvard Business Review, January-February (1992), pp.71-79
  21. Kaplan, R. and D. Norton, The Strategy-Focused Organization, Harvard Business School Press, Boston, 2001
  22. Kaplan, R. and D. Norton, Strategy Maps : Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston, 2003
  23. Kennerley, M and A Neely, 'Measuring performance in a changing business environment,' International Journal of Operations and Production Management, Vol.23, No.2 (2003), pp.213-229 https://doi.org/10.1108/01443570310458465
  24. Lea, R. and B. Parker, 'The JIT Spiral of Continuous Improvement,' IMDS, Vol.4(1989), pp.10-13 https://doi.org/10.1108/EUM0000000001409
  25. Lynch, R. and K Cross, Measure Up-The Essential Guide to Measuring Business Performance, Mandarin, London, 1991
  26. Maskell, B., Performance Measurement for World Class Manufacturing, Productivity Press, Cambridge, MA, 1991
  27. McMann, P. and A Nanni, 'Is Your Company Really Measuring Performance?' Management Accounting, November(1994), pp. 55-58
  28. Min, J. and A. Neely, Auditing the Maturity of Measurement and Management Practices, Centre for Business Performance, University of Cambridge, 1999
  29. Moullin, M, Delivering Excellence in Health and Social Care, Open University Press, Buckingham, 2002
  30. Neely, A, Measuring Business Performance, The Economist Books, 1998
  31. Neely, A., C. Adams, and M. Kennerley, The Performance Prism, Prentice Hall, 2002
  32. Neely, A, M. Bourne, and M. Kennerley, 'Performance Measurement System Design: Developing and Testing a Process-based Approach,' International Journal of Operations and Production Management, Vol.20, No.10(2000), pp.1119-1145 https://doi.org/10.1108/01443570010343708
  33. Neely, A, M Gregory, and K Platts, 'Performance Measurement System Design : A Literature Review and Research Agenda,' International Journal of Operations and Production Management, Vol.15, No.4(1995), pp. 80-116 https://doi.org/10.1108/01443579510083622
  34. Neely, A, J. Mills, M. Gregory, H. Richards, K. Platts, and M. Bourne, Getting the Measure of Your Business, Findlay Publications, Horton Kirby, 1996
  35. Neely A, H Richards, J. Mills, K. Platts, and M. Bourne, 'Designing performance measures : a structured approach,' International Journal of Operations and Production Management, Vol.17, No.11(1997), pp.1131-1152 https://doi.org/10.1108/01443579710177888
  36. Niven, P., Balanced Scorecard: Maximizing Performance and Maintaining Result, John Wiley and Sons, New York, 2002
  37. Niven, P., Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, John Wiley and Sons, New York, 2003
  38. Olve, N., J. Roy and M. Wetter, Performance Drivers, Wiley, Chichester, 1999
  39. RRV (The Swedish National Audit Office), Balanced Scorecard in the Public Authorities-Improved Result Information for Internal Control, Stockholm, 1996
  40. Saad, G., 'Strategic Performance Evaluation: descriptive and prescriptive analysis,' Industrial Management and Data System, Vol.101, No.8(2001), pp.390-39 https://doi.org/10.1108/EUM0000000006169
  41. Shank, J. and V. Govindarajan, Strategic Cost Management, Free Press, 1993
  42. Smith, T., Accounting for Growth, Century Business, 1992
  43. Wisner, J. and S. Fawcett, 'Link Finn Strategy to Operating Decisions through Performance Measurement,' Production and Inventory Management Journal, Third Quarter (1991), pp.5-11