- Volume 1 Issue 1
DOI QR Code
Different Effects of Workers' Trust on Work Stress, Perceived Stress, Stress Reaction, and Job Satisfaction between Korean and Japanese Workers
- Rhee, Kyung-Yong (Safety and Health Statistics Team, Occupational Safety and Health Research Institute, KOSHA)
- Received : 2010.04.21
- Accepted : 2010.08.02
- Published : 2010.09.30
Objectives: This study was conducted to investigate the effect of trust on work stress. Trust can be classified into three dimensions; social trust, institutional trust, and trust in others. The relationship between work stress and trust is regarded as having three components. First, trust has an influence on work stressors as an antecedent variable; secondly, trust modifies the effect of the various stressors, and finally, trust is one of the stressors. Methods: Data for this study was collected by interviews and self-administered structured questionnaires from 376 Korean and 77 Japanese workers in small businesses. Subjects were selected by two stage stratified random sampling from the working population of manufacturing industries. Results: Three different positions of trust are significantly related with the stress causation web. Social trust, institutional trust and trust in others significantly influence different work stressors in both Korean and Japanese workers. Three different kinds of trust influence work stressors among Korean workers, but institutional trust has no impact on work stressors among Japanese workers. As a moderating variable for perceived stress, distrust in an employer is statistically significant in both groups. However, stress symptom prevalence among Korean workers is modified by caution, trust in career development, and distrust in co-workers, but that of Japanese workers is modified only by distrust in employer. Job satisfaction of Korean workers is affected by general trust, utility of relation, institutional trust and trust in employer, but among Japanese workers, caution, reputation and trust in employer have influence on job satisfaction. Conclusion: The effect of trust on work stress, perceived stress, stress reaction and job satisfaction are different among Korean workers and Japanese workers. Three dimensions of trust have three different positions as antecedent, moderating and mediating factors in stress causation.
- Poon JM. Situational antecedents and outcomes of organizationalpolitics perceptions. J Manag Psychol 2003;18:138-55. https://doi.org/10.1108/02683940310465036
- Syme SL, Lefkowitz B, Krimgold BK. Incorporating socioeconomicfactors into U.S. health policy: addressing thebarriers. Health Aff (Millwood) 2002;21:113-8. https://doi.org/10.1377/hlthaff.21.2.113
- Jones B, Flynn DM, Kelloway EK. Perception of supportfrom the organization in relation to work stress, satisfaction, and commitment. In: Sauter SL, Murphy LR, editors.Organizational risk factors for job stress. Washington, DC:American Psychological Association; 1995. p. 41-52.
- Ross A. Trust as a moderator of the effect of performanceevaluation style on job-related tension: a research note.Account Organ Soc 1994;19:629-35. https://doi.org/10.1016/0361-3682(94)90027-2
- van der Velde M, Class MD. The relationship of role conflictand ambiguity to organizational culture. In: Sauter SL,Murphy LR, editors. Organizational risk factors for job stress.Washington, DC: American Psychological Association; 1995.p. 53-9.
- Cartwright S, Cooper CL, Murphy LR. Diagnosing a healthyorganization: a proactive approach to stress in the workplace.In: Murphy LR, Hurrell JJ Jr, Sauter SL, Keita GP, editors.Job stress interventions. Washington, DC: AmericanPsychological Association; 1995. p. 217-33.
- Michela JL, Lukaszewski MP, Allegrante JP. Organizationalclimate and work stress: a general framework applied toinner-city schoolteachers. In: Sauter SL, Murphy LR, editors.Organizational risk factors for job stress. Washington, DC:American Psychological Association; 1996. p. 61-80.
- Comish R, Swindle B, Daboval J. Managing stress in theworkplace. Natl Public Account 1994;39:24-39.
- Simmons BL, Nelson DL, Neal LJ. A comparison of thepositive and negative work attitudes of home health care andhospital nurses. Health Care Manage Rev 2001;26:63-74. https://doi.org/10.1097/00004010-200107000-00007
- Armour NL. The beginning of stress reduction: creating acode of conduct for how team members treat each other.Public Pers Manage 1995;24:127-32.
- Schein EH. Organizational culture. Am Psychologist 1990;45:103-19.
- Troman G. Teacher stress in the low-trust society. Br J SociolEduc 2000;21:331-53. https://doi.org/10.1080/713655357
- Granovetter M. Economic action and social structure: theproblem of embeddedness. Am J Sociol 1985;91:481-510. https://doi.org/10.1086/228311
- Lewis JD, Weigert A. Trust as a social reality. Soc Forces1985;63:967-85. https://doi.org/10.2307/2578601
- Mishra AK. Organizational responses to crisis: the centralityof trust. In: Kramer RM, Tyler TR, editors. Trust inorganizations: frontiers of theory and research. London (UK):Sage Publications; 1996. p. 261-87.
- Mayer RC, Davis JH, Schoorman FD. An integrative modelof organizational trust. Acad Manage Rev 1995;20:709-34. https://doi.org/10.2307/258792
- Sitkin SB, Roth NL. Explaining the limited effectiveness oflegalistic "remedies" for trust/distrust. Organ Sci 1993;4:367-92. https://doi.org/10.1287/orsc.4.3.367
- Butler JK Jr. Toward understanding and measuring conditionsof trust: evolution of a conditions of trust inventory. J Manag1991;17:643-63. https://doi.org/10.1177/014920639101700307
- Cummings LL, Bromiley P. The organizational trustinventory (OTI): development and validation. In: KramerRM, Tyler TR, editors. Trust in organization. London (UK): Sage Publications; 1996. p. 302-30.
- Yamagishi T, Yamagishi M. Trust and commitment in theUnited States and Japan. Motiv Emot 1994;18:129-66. https://doi.org/10.1007/BF02249397
- Hurrell JJ Jr, McLaney MA. Exposure to job stress: a newpsychometric instrument. Scand J Work Environ Health1988;14(Suppl 1):27-8. https://doi.org/10.5271/sjweh.1954
- Hofstede G, Bond MH, Luk C. Individual perceptions of organizational cultures: a methodological treatise on levels of analysis. Organ Stud 1993;14:483-503. https://doi.org/10.1177/017084069301400402
- Lindstrom M. Psychosocial work conditions, unemployment,and generalized trust in other people: a population-basedstudy of psychosocial health determinants. Soc Sci J2009;46:584-93. https://doi.org/10.1016/j.soscij.2009.04.014