Mediating Effects of Trusts on the Relationship between Human Capitals and Organizational Citizenship Behaviors in Hotel Firms

인적자본과 조직시민행동의 관계에서 신뢰의 매개효과 -호텔기업을 중심으로-

  • 강상묵 (수원과학대학 항공관광과) ;
  • 하용규 (경기대학교 관광대학원) ;
  • 정연홍 (경기대학교 호텔경영학과)
  • Received : 2010.02.23
  • Accepted : 2010.05.07
  • Published : 2010.05.28


The purpose of this study tried to reveal how human capitals of deluxe hotels located in Seoul affects corporate trust and organizational citizenship behaviors. In addition, it tries to find out the mediating effect that the trust among coworkers have contributed to human capital and organizational citizenship behaviors. The result of this study shows that Human capital have a great effect on the trust among employees and organizational citizenship behaviors. And it has been outed that the trust between the company and employees is a mediating effect between human capital and organizational citizenship behaviors. The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital and the trust among company members should be built.


Human Capitals;Trusts;Organizational Citizenship Behaviors


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