Influence of Tax Officials' Occupational Stress on Job Satisfaction and Psychological Well-being

세무공무원이 경험하는 직무스트레스가 직무만족과 심리적 웰빙에 미치는 영향

  • 홍순복 (동명대학교 경영학부 경영학과)
  • Received : 2009.12.22
  • Accepted : 2010.02.11
  • Published : 2010.04.28


The purpose of this study is to analyze the relationship among the factors of tax officials' occupational stress, job satisfaction and psychological well-being. It also aims to provide the effective management ways of tax officials' job. The result of the study showed that the factors of their occupational stress in performing their duties had negative effects on their job satisfaction, the higher their job satisfaction degree was, the higher their psychological well-being was and it could improve the efficiency of the tax administration performance. It also had the positive effects to improve tax payers' satisfaction degree of taxation service. Therefore, the welfare expansion considering the tax officials' roles and importance, wage supplement from provincial governments and institutionalized supplement to improve their job satisfaction are needed for the increase of the efficiency of taxation service.


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