DOI QR코드

DOI QR Code

Mediating Effects of Psychological Ownership on the Relationship between Hotel Employees' Participation Management and Organizational Commitment in Hotel Firms

호텔기업 종사원 참여경영과 조직몰입의 관계에서 심리적 주인의식의 매개효과

  • 강상묵 (수원과학대학 항공관광과) ;
  • 신정하 (대림대학 호텔관광외식학과) ;
  • 유양호 (인하공업전문대학 호텔경영과)
  • Received : 2010.09.10
  • Accepted : 2010.10.15
  • Published : 2010.10.28

Abstract

The purpose of this study is reveal how employee participation management of deluxe hotels located in Seoul affects corporate employees' psychological ownership and organizational commitment. In addition, it tries to find out the mediating effect that the employees' psychological ownership has contributed to the relationship between employee participation management and organizational commitment. The results of this study are as follows; Firstly, employee participation management has a great effect on the employees' psychological ownership and organizational commitment. Secondly, employees' psychological ownership has a mediating effect between employee participation management and organizational commitments.

Keywords

Employee Participation Management;Psychological Ownership;Organizational Commitment

References

  1. 이인석, "혁신행동의 선행요인에 관한 연구", 인사관리연구, 제23권, 제1호, pp.89-113, 1999.
  2. 김종우, 이지우, 백유성, "조직내 교환관계, 조직몰입 및 혁신적 업무행동의 관계". 경영연구, 제22권, 제4호, pp.117-150, 2007.
  3. K. Daniels and A. Bailey, "Strategy Development Processes and Participation in Decision Making; Predictors of role stressors and job satisfaction," Journal of Applied Management Studies, Vol.8, No.1, pp.1-5, 1999. https://doi.org/10.1007/BF02595862
  4. G. P. Latham and T. P. Steele, "The Motivational Effects of Participation versus Goal Setting on Performance," Academy of Management Journal, Vol.26, No.3, pp.406-417, 1983. https://doi.org/10.2307/256253
  5. S. G. Scott and R. A. Bruce, "Determinants of Innovation Behavior; A path model of individual innovation in the workplace," Academy of Management Review, Vol.37, No.3, pp.580-607, 1994. https://doi.org/10.2307/256701
  6. J. Godard, "High Performance and The Transformation of Work?; The implication of alternative work practices for the experience and outcomes of work," Industrial and Labor Relations Review, Vol.54, No.4, pp.776-805, 2001. https://doi.org/10.2307/2696112
  7. 이승협, 한국노동자 참여경영의 현황과 전망, 한국노총 중앙연구원, pp.6-7, 2001.
  8. 김종호, 김봉, 신용섭, "호텔서비스의 인적서비스 요인이 관계의 질 및 재이용의도에 미치는 영향에 관한 연구" 마케팅과학연구, 제12권, pp.77-97, 2003.
  9. D. Greising, "Quality; How to make it pay," Business Week, pp.54-59, 1994(8).
  10. R. T. Rust, A. J. Zahorik, and A. Keinningham, "Return on Quality; Making service quality financially accountable," Journal of Marketing, Vol.59, pp.59-70, 1995(4).
  11. K. R. Ferris and N. Aranya, "A Comparison of Two Organizational Commitment Scale," Personal Psychology, Vol.36, pp.112-123, 1983.
  12. J. L. Pierce, T. Kostova and K. T. Dirks, "The State of Psychological Ownership; Integrating and extending a century of research," Review of General Psychology, Vol.7, No.1, pp.84-107, 2003. https://doi.org/10.1037/1089-2680.7.1.84
  13. 이봉세, 박경규, 임효창, "우리사주제도 관련 특성이 종업원의 심리적 소유감과 태도에 미치는 영향", 인사관리연구, 제31권, 제3호, pp.27-54, 2007.
  14. A. A. Buchko, "Effect of Employee Ownership on Employee Attitudes; A test of three theoretical perspectives," Work and Occupations, Vol.19, No.1, pp.59-78, 1992. https://doi.org/10.1177/0730888492019001004
  15. C. Lakshmann, Worker' Participation and Industrial Democracy, New Delhi: Ajanta Books International, 1990.
  16. J. L. Pierce, T. Kostova, and K. T. Dirks, "Toward a Theory of Psychological Ownership in Organizations," Academy of Management Review, Vol.26, No.2, pp.298-310, 2001. https://doi.org/10.2307/259124
  17. J. L. Pierce, M. P. O'Driscoll, and A. M. Coghlan, "Work Environment Structure and Psychological Ownership; The mediating effects of control," The Journal of Social Psychology, Vol.144, No.5, pp.507-534, 2004. https://doi.org/10.3200/SOCP.144.5.507-534
  18. 이수광, "경영참여가 조직시민행동에 미치는 영향에 관한 연구", 관광경영학연구, 제9권, 제 2호, pp.165-183, 2005.
  19. K. I. Miller and P. R. Monge, "Participation, Satisfaction and Productivity; A meta-analytic review," Academy of Management Journal, Vol.29, No.4, pp.727-753, 1986. https://doi.org/10.2307/255942
  20. 오영섭, 주현식, "호텔 주방종사자의 참여적 작업시스템과 관리자의 셀프리더십이 경영자 신뢰, 직무만족 및 조직몰입에 미치는 영향", 외식경영연구, 제11권, 제2호, pp.149-170, 2008.
  21. 오영섭, "외식업 조리종사자의 참여적 작업시 스템이 셀프리더십, 직무만족, 조직몰입에 미치는 영향", 학국조리학회지, 제14권, 제2호, pp.193-204, 2008.
  22. 하용규, 호텔 임파워먼트 도입이 리더십과 조직몰입의 관계에 미치는 영향, 박사학위논문, 경기대학교, 2003.
  23. R. M. Steers, "Antecedents and Outcomes of Organizational Commitmants," Administrative Science Quarterly, Vol.22, p.46, 1977. https://doi.org/10.2307/2391745
  24. J. P. Meyer and N. J. Allen, "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization," Journal of Occupational Psychology, Vol.63, pp.1-18, 1990. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  25. 배종석, "인적자원관리와 기업성과: 비판적 고찰과 한국기업 적용과제," 인사관리연구, 제25 권, 제3호, 2001.
  26. P. M. Wright and S. A. Snell, "Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource Management," Academy of Management Review, Vol.23, pp.756-772, 1998. https://doi.org/10.2307/259061
  27. D. G. Gardner, L. Van Dyne and J. L. Pierce, "The effects of pay level on organization-based self-esteem and performance," Journal of Occupational & Organizational Psychology, Vol.77, No.3, pp.307-322, 2004. https://doi.org/10.1348/0963179041752646
  28. T. H. Hammer and R. N. Stern, "Employee Ownership; Implications for the organizational distribution of power," Academy of Management Journal, Vol.23, No.1, pp.78-100, 1980. https://doi.org/10.2307/255497
  29. R. Basu and S. G. Green, "Leader-Member Exchange and Transformational Leadership; An empirical examination and innovative behaviors in leader-member dyads," Journal of Applied Social Psychology, Vol.27, No.6, pp.477-499, 1997. https://doi.org/10.1111/j.1559-1816.1997.tb00643.x
  30. 이지우, 김종우, 김일천, "심리적 임파워먼트와 조직지원이 종합병원 직원들의 혁신적 업 무행동에 미치는 영향", 한국보건행정학회, 제 13권, 제1호, pp.46-69, 2003.
  31. 김일천, 김종우, 이지우, "혁신적 업무행동의 선행요인에 관한 연구", 경영연구, 제19권, 제2 호, pp.281-316, 2004.
  32. 장지예, "이익분배제에 대한 종업원의 인식이 조직몰입에 미치는 영향", 한국항공경영학회 추계학술발표대회, pp.285-305, 2005.
  33. 김재붕, "종업원지주제도, 심리적 주인의식과 조직몰입의 관계", 산업경제연구, 제21권, 제3 호, pp.913-934, 2008.
  34. J. L. Pierce, S. Rubenfeld, and S. Morgan, "Employee Ownership; A conceptual model of process and effects," Academy of Management Review, Vol.16, No.1, pp.121-144, 1991. https://doi.org/10.2307/258609
  35. J. Coyle-Shapiro, P. C. Morrow, R. Richardson, and S. R. Dunn, "Using Profit Sharing to Enhance Employee Attitudews; A longitudinal examination of the effects on trust and commitment," Human Resource Management, Vol.41, Issue.4, pp.423-439, 2002, https://doi.org/10.1002/hrm.10052
  36. E. Appelbaum, T. Bailey, P. Berg, and A. L. Kalleberg, Manufacturing Advantage; Why high-performance work systems pay off, Ithaca, NY: Cornell Univ Press, 2000.
  37. S. H. Wagner, C. P. Parker and N. D. Christiansen, "Employee that Think and Act Like Owners; Effects of ownership beliefs and behaviors on organizational effectiveness," Personnel Psychology, Vol.56, No.4, pp.847-871, 2003. https://doi.org/10.1111/j.1744-6570.2003.tb00242.x
  38. R. M. Baron and D. A. Kenny, "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, strategic, and statistical considerations," Journal of Personality and Social Psychology, Vol.51, No.6, pp.1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173