Effects of System and Knowledge Quality, Organizational Support and Individual Traits on Knowledge Management System(KMS) Success in Research Organizations

시스템·지식 품질, 조직지원, 개인특성이 지식관리시스템 성공에 미치는 영향 -연구조직을 중심으로-

  • Received : 2011.08.04
  • Accepted : 2011.09.26
  • Published : 2011.11.28


This research aims at investigating the factors determining the success of knowledge management system(KMS) in research organizations. Based on the literature survey and the general framework of IS success model, a new comprehensive model which is customized to the context of KMS is proposed. Some organizational support factors and an individual personality variable that moderates the relationship between predictors and the success factors are also integrated to the new model. A proposed model was tested by the technique of structural equation modeling using survey data from the employees in research organization. The results revealed that KMS quality had the strongest impact on the KMS success measured by perceived usefulness and user satisfaction and KMS use. The moderating effect of an individual personality factor, organization-based self esteem is also founded in the research.


Knowledge Management Systems(KMS);Knowledge Management systems(KMS) Success;Research Organizations;Organization-based Self Esteem


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