Effects of Volume and Product Flexibilities on Hospital's Performance

수량 및 제품유연성이 의료조직의 성과에 미치는 영향

  • 박보영 (숙명여자대학교 경영학부) ;
  • 손병규 (숙명여자대학교 경영학부)
  • Received : 2011.02.11
  • Accepted : 2011.03.03
  • Published : 2011.03.28


Previous research on the management of health care organization has heavily focused on health care quality and operational efficiency, whereas this research deals with flexibility, an important strategic priority in the field of operations management. Particularly, this research analyzes the effects that internal and external resources of volume and product flexibilities have on the organization's financial performance. Survey data from various types of sampled domestic hospitals have been collected using the developed questionnaire and analyzed with a regression model. The results show that volume flexibility based on internal resources has not only main effects but also interaction effects with internal and external resources of product flexibility. However, volume flexibility based on external resources is not shown to have any effect on performance. The explanation and managerial implications from the results are discussed.


Volume Flexibility;Product Flexibility;Flexibility Resources;Performance


Supported by : 숙명여자대학교


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