DOI QR코드

DOI QR Code

Competitive Models of Organizational Commitment, Work Values and Job Satisfaction of the Middle Management in Hotel Enterprises

호텔기업 중간관리자의 조직몰입-직무가치-직무만족 경합모델

  • Received : 2011.03.04
  • Accepted : 2011.08.09
  • Published : 2011.08.28

Abstract

This study analyzes a correlation between organizational commitment, work values, job satisfaction and loyalty of the middle management in hotel enterprises. In other words, this research aims at drawing up theoretical and working-level implication through establishing the competition model of parameters and independent variables, which have an effect on loyalty of the middle management in hotels. Analysis showed that work values of the middle management play not a key role to mediate between organizational commitment and job satisfaction, and that internal values are higher than external values in route analysis of work values. Meanwhile, it was analyzed that the middle management of hotels make a long-service commitment with great satisfaction on the job. But there was no connection between their job satisfaction and loyalty. Consequently, it was confirmed through the analysis of the competition model that they rather attach significance to internal values and specificity of the hotelier than their satisfaction with work because of economic stability, and the loyalty of the middle management responds sensitively to the organizational commitment variables as a permanent job, sense of belonging, self-esteem.

Keywords

Hotel's Middle Management;Organizational Commitment;Work Values;Job Satisfaction;Loyalty

References

  1. 김계수, 구조방정식모형 분석, 한나래, 2007.
  2. 김대권, "호텔종사원 직무만족에 관한 이론적 고찰", 관광정책학연구, 제6권, 제3호, pp.43-58, 2000.
  3. 김영훈, "가맹점주의 직무가치가 직무효과성에 미치는 영향 연구", 관광학연구, 제30권, 제2호, pp.279-297, 2006.
  4. 김영훈, "호텔식음료종사자의 직무가치가 직무효과성에 미치는 영향 연구", 관광연구, 제22권, 제2호, pp.249-264, 2007.
  5. 김용순, 안대희, "호텔기업에 있어 구조조정상의 공정성 지각이 경영진의 신뢰- 직무만족 및 조직몰입에 미치는 영향", 마케팅과학연구, 제18권, 제1호, pp.115-139, 2008. https://doi.org/10.1080/12297119.2008.9707279
  6. 김형섭, "호텔종사원의 직무스트레스, 직무만족, 조직몰입과 이직의도와의 관계에 대한 연구", 관광연구, 제19권, 제3호, pp.417-427, 2005.
  7. 박대환, "호텔기업 종업원의 서비스지향성이 서비스 성과, 직무만족과 조직몰입에 미치는 영향", 마케팅사이언스저널, 제17권, 제4호, pp.1-22, 2007. https://doi.org/10.1080/12297119.2007.9707265
  8. 서영구, 이동한, 김지완, "패밀리 레스토랑 브랜드의 성적 개성이 고객의 브랜드 자아동일시와 관계만족 및 브랜드 충성도에 미치는 영향", 관광학연구, 제32권, 제5호, pp.143-166, 2008.
  9. 오동근, "일 가치감이 직무효과성에 미치는 영향", 한국심리학회지, 제17권, 제3호, pp.375-399, 2004.
  10. 이용기, 유동근, 이대흥, "호텔기업의 시장지향성과 성과 -직무만족과 조직몰입의 매개적 역할", 관광학연구, 제21권, 제1호, pp.49-65, 1997.
  11. 이용기, 이대홍, "호텔 텔레마케팅 관리자의 리더쉽과 조직몰입", 호텔경영학연구, 제5권, 제2호, pp.178-194, 1997.
  12. 이용탁, "인적자원개발을 통한 직무능력향상이 직무만족 및 조직몰입에 미치는 영향", 인적자원관리연구, 제14권, 제2호, pp.143-160, 2007.
  13. 이유재, 라선아, "브랜드 퍼스낼리티-브랜드 동일시-브래드 자산모형 -이용자와 비이용자간 차이에 대한 탐색적 연구", 마케팅연구, 제17권, 제3호, pp.1-33, 2002.
  14. 이지우, "근로가치관에 대한 탐험적 연구", 인사관리연구, 제18권, pp.413-438, 1994.
  15. 함성필, 손선익, "호텔 주방 작업환경이 주방 종사원의 직무만족 및 조직몰입에 미치는 영향에 관한 연구", 관광학연구, 제32권, 제5호, pp.275-296, 2008.
  16. A. Caruana and P. Calleya, "The effect of internal marketing on organizational commitment among retail bank managers," International Journal of Bank Marketing, Vol.16, pp.108-116, 1988.
  17. A. C. Bluedorn, "A unified model of turnover from organizations," Human Relations, Vol.35, pp.135-153, 1982. https://doi.org/10.1177/001872678203500204
  18. A. J. Cellucci and D. L. DeVries, "Measuring managerial satisfaction," A manual for then MJSQ, Technical Report II.
  19. C. Gllisson and M. Durick, "Predictors of hob satisfaction and organizational commitment in human services organizations," Administrative Service Quarterly, Vol.33, pp.61-81, 1988. https://doi.org/10.2307/2392855
  20. D. Elizur and M. Koslowsky, "Values and organizational commitment," International Journal of Manpower, Vol.22, No.7, pp.593-599, 2000.
  21. E. A. Locke, The Nature and Causes of Job Satisfation, in M. D. Dunnett, Handbook of Industrial and Organizational Psychology, Rand McNally: Chicago, pp.231-235, 1976.
  22. J. C. Anderson and D. W. Gerbing, "Structural equation modeling in practice: a review and recommended two-step approach," Psychol Bull, Vol.103, pp.411-423, 1998.
  23. J. C. Nunnally, Psychometric theory, New York: McGraw-Hill; 1978.
  24. J. E. Bigne and L. Andreu, "Modelo cognitivo de Ja satisfaccion en servicios de ocio y turismo," Cuad Econ Dir Empresa, Vol.21, pp.89-120, 2004.
  25. J. F. Hair and R. E. Anderson and R. L. Tatham & W.C. Black, Analisis multivariante, Madrid: Prentice Hall; 1999.
  26. J. H. Steiger, "Structural model evaluation and modification: an interval estimation approach," Multivariate Behav Res, Vol.25, pp.173-180, 1990. https://doi.org/10.1207/s15327906mbr2502_4
  27. J. P. Meyer and N. S. Allen, "A three-component conceptualization of organizational commitment," Human Resource Management Review, Vol.1, p.1, 1991. https://doi.org/10.1016/1053-4822(91)90008-Z
  28. J. R. Hackman and G. R. Oldham and K. Ruedu, "A new strategy for job enrichment," California Management Review, Summer.
  29. K. A. Bollen., "A new incremental fit index for general structural equation models," Sociol Methods Res, Vol.17, pp.303-316, 1989. https://doi.org/10.1177/0049124189017003004
  30. K. F. Widaman and J. S. Thompson, "On specifying the null model for incremental fit indices in structural equation modeling," Psychol Methods, Vol.8, pp.16-37, 2003. https://doi.org/10.1037/1082-989X.8.1.16
  31. K. L. Keller, Building, Measuring and Managing Brand Equity(2nd Ed.), New Jersey: Prentice Hall, 2003.
  32. L. T. Hu and P. M. Bentler, "Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives," Struct Equ Modeling, Vol.6, pp.1-55, 1999. https://doi.org/10.1080/10705519909540118
  33. L. M. Caro and A. M. Garcia, "Cognitive-affective model of consumer satisfaction: An exploratory study within the framework of a sporting event", Journal of Business Research Vol.60, pp.108-114, 2007. https://doi.org/10.1016/j.jbusres.2006.10.008
  34. L. M. Shore and S. J. Wayne, "Commitment and Employee behavior, Comparison of Effective Commitment and Continuance Commitment with Perceived Organizational Support," Journal of Applied Psychology, Vol.78, pp.774-780, 1993. https://doi.org/10.1037/0021-9010.78.5.774
  35. M. J. Nurosis, SPSS. Chicago, IL: Statistical Data Analysis SPSS Inc; 1993.
  36. M. Whitehead, "Employee happiness levels impact on the bottom line," People Management, Vol.4, p.14, 1998.
  37. R. B. Kline, Principles and practice of structural equation modelling, Jew York: The Guiford Press, 1998.
  38. R. Knoop, "Work values and job satisfaction," The Journal of Psychology, Vol.128 No.6, pp.683-690, 1993.
  39. R. P. Tett and J. P. Meyer, "Job satisfaction, organizational commitment, turnover Intention and turnover : path analysis based on meta-analytic findings," Personnel Psychology, Vol.46, pp.259-293, 1993.
  40. R. T. Mowday and L. W. Porter and R. M. Steers, Employee-organization links: the psychology commitment absenteeism and turnover, New York Academic Press, 1982.