Ethical Climate and Turnover Intentions in Travel Agency -Mediating of Trust and Organizational Identification-

여행사에서의 윤리적 풍토와 이직의도 -신뢰와 조직 동일시의 매개효과-

  • 김용순 (동양미래대학 관광경영과) ;
  • 권문호 (동양미래대학 관광경영과)
  • Received : 2011.06.29
  • Accepted : 2011.09.06
  • Published : 2011.09.28


The purpose of this study was to research the relationships among ethical climate, trust, organizational identification and turnover intention of employees in travel agency. Ethical climates the prevailing perceptions of typical organizational practices and procedures that have ethical content. Ethical climate involves the perceptions of rightness or wrongness present in the organization's work environment, and establishes the norms for acceptable and unacceptable behavior within the company. To accomplish this study, it was determined that the analysis derived from a hypothesis and literature reviews and data collected from 231 employees in travel agency. The results of empirical analysis showed as follows. First, Perceived ethical climate has a significant effect on trust, organizational identification and turnover intention. Second, Organizational identification has a significant effect on turnover intention while trust has no relationship with it. In addition, the mediating role of organizational identification is examined in the relationship between ethical climate and turnover intention. Based on these findings, the implications and limitations of the study were presented including some directions for future studies.


Ethical Climate;Trust-in-Supervisor;Organizational Identification;Turnover Intention


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