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A Study on the Effects of Railway Logistics Information System Quality on the shipper's Satisfaction

철도물류정보서비스 품질이 화주의 만족에 미치는 영향에 관한 연구

  • 양재훈 (경성대학교 경제금융물류학부)
  • Received : 2011.05.20
  • Accepted : 2011.08.06
  • Published : 2011.08.26

Abstract

The service quality of website has been recognized as an important factor for business productivity and affected the customer behavior. The logistics industry is no longer exceptional for these trends. This study attempts to find out relationship between the quality of railway logistics information service (reliability, availability, appearance, convenience) and the satisfaction of shipper. In the result of regression analysis, reliability and availability have effects to shipper's satisfaction. But appearance and convenience have no effects to shipper's satisfaction. The purpose of this paper is to suggest the strategy of railway logistics information service to increase the shipper's satisfaction.

Acknowledgement

Supported by : 경성대학교

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