Effect of Perceived Supervisor Support on In-Role and Extra-Role Performance: The Mediating Role of Job-Based Psychological Ownership

상사지원인식이 역할내 성과와 역할외 성과에 미치는 영향: 직무기반 심리적 주인의식의 매개효과를 중심으로

  • 차동옥 (성균관대학교 경영전문대학원) ;
  • 홍권표 (성균관대학교 경영전문대학원) ;
  • 장제욱 (성균관대학교 경영전문대학원) ;
  • 박성현 (성균관대학교 경영전문대학원) ;
  • 강금원 (성균관대학교 경영전문대학원)
  • Received : 2011.12.27
  • Accepted : 2012.01.06
  • Published : 2012.02.28


This study aims to investigate the effect of perceived supervisor support(PSS) on employees' in-role and extra-role performance by examining the mediating role of job-based psychological ownership(JBPO). Data were collected from 269 employees from a variety of companies. Both regression analysis and structural equation modeling were used. Previous research has found a positive relationship between PSS and job performance. However, empirical analysis has not yet demonstrated PSS-performance relationships mediated through JBPO. Thus, this study investigated this mediation in predicting in-role and extra-role performance. In the current study, JBPO was found to fully mediate the relationship between PSS and in-role performance and to partially mediate the relationship between PSS and extra-role performance. Future discussions and practical implications are discussed.


Perceived Supervisor Support;Job-based Psychological Ownership;In-role Performance;Extra-role Performance


  1. R. Eisenberger, R. Huntington, S. Hutchison, and D. Sowa, "Perceived organizational support," Journal of Applied Psychology, Vol.71, pp.500-507, 1986.
  2. T. E. Becker and M. C. Kernan, "Matching commitment to supervisors and organizations to in-role and extra-role performance," Human Performance, Vol.16, pp.327-348, 2003.
  3. D. Bhanthumnavin, "Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in Thai work units," Human Resource Development Quarterly, Vol.14, pp.79-97, 2003.
  4. R. M. Malatesta, Understanding the dynamics of organizational and supervisory commitment using a social exchange framework Unpublished doctoral dissertation, Wayne State University, 1995.
  5. J. L. Kottke and C. E. Sharafinski, "Measuring perceived supervisory and organizational support," Educational and Psychological Measurement, Vol.48, pp.1075-1079, 1988.
  6. L. Rhoades and R. Eisenberger, "When Supervisor Feel Supported: Relationship With Subordinates' Perceived Supervisor Support, Perceived organizational support and Performance," Journal of Applied Psychology, Vol.91, pp.689-695, 2006.
  7. J. L. Pierce, T. Kostova, and K. T. Dirks, "Toward a theory of psychological ownership in organizations," Academy of Management Review, Vol.26, pp.298-310, 2001.
  8. L. Rhoades and R. Eisenberger, "Perceived organizational support: A review of the literature," Journal of Applied Psychology, Vol.87, pp.698-714, 2002.
  9. R. Eisenberger, J. R. Jones, J. Aselage, and I. L. Sucharski, Perceived organizational support. In Coyle-Shapiro, J.A-M., Shore, L.M., Taylor, M.S., and Tetrick, L.E. (Eds.), The employment relationship, New York: Oxford University Press, pp.206-225, 2004.
  10. H. Levinson, "Reciprocation: The relationship between man and organization," Administrative Science Quarterly, Vol.9, pp.370-390, 1965.
  11. R. Eisenberger, J. Cummings, S. Armeli, and P. Lynch, "Perceived organizational support, discretionary treatment, and job satisfaction," Journal of Applied Psychology, Vol.82, pp.812-820, 1997.
  12. L. Rhoades and R. Eisenberger, "Perceived organizational support: A review of the literature." Journal of Applied Psychology, in press
  13. L. M. Shore and T. H. Shore, Perceived organizational support and organizational justice. In R. S. Cropanzano and K. M. Kacmar (Eds.), Organizational politics, justice, and support: Managing the social climate of the workplace Westport, CT: Quorum, pp.149-164, 1995.
  14. D. M. Olson and W. C. Borman, "More evidence on relationships between the work environment and job performance," Human Performance, Vol.2, pp.113-130, 1989.
  15. J. A. Schaefer and R. H. Moos, "Relationship, task, and system stressors in the health care workplace," Journal of Community and Applied Social Psychology, Vol.3, pp.285-298, 1993.
  16. L. Rhoades, R. Eisenberger, and S. Armeli, "Affective commitment to the organization: The contribution to perceived organizational support," Journal of Applied Psychology, Vol.86, pp.825-836, 2001.
  17. F. Stinglhamber and C. Vandenberghe, "Organizations and supervisors as sources of support and targets of commitment: A longitudinal study," Journal of Organizational Behavior, Vol.24, pp.251-270, 2003.
  18. J. Yoon, N. C. Han, and Y. J. Seo, "Sense of control among hospital employees: An assessment of choice process, empowerment, and buffering hypotheses," Journal of Applied Social Psychology, Vol.26, pp.686-716, 1996.
  19. J. Yoon and J. C. Lim, "Organizational support in the workplace: The case of Korean hospital employees," Human Relations, Vol.52, pp.923-945, 1999.
  20. C. Viswesvaran, J. I. Sanchez, and J. Fisher, "The role of social support in the process of work stress: A meta-analysis," Journal of Vocational Behavior, Vol.54, pp.314-334, 1999.
  21. D. Vandewalle, L. Van Dyne, and T. Kostova, "Psychological ownership: An empirical examination of its consequences," Group & Organization Management, Vol.20, pp.210-226, 1995.
  22. J. L. Pierce, T. Kostova, and K. T. Dirks, "The state of psychological ownership: Integrating and extending a century of research" Review of General Psychology, Vol.7, pp.84-107, 2003.
  23. M. G. Mayhew, N. M. Ashkanasy, T. Bramble, and J. Gardner, "A study of the antecedents and consequences of psychological ownership in organizational settings," Journal of Social Psychology, Vol.147, pp.477-500, 2007.
  24. L. Van Dyne and J. L. Pierce, "Psychological ownership and feelings of possession : Three field studies predicting employee attitudes and organizational citizenship behavior," Journal of Organizational Behavior, Vol.25, pp.439-459, 2004.
  25. J. L. Pierce, S. A. Rubenfeld, and S. Morgan, "Employee ownership: A conceptual model of process and effects," Academy of Management Review, Vol.16, pp.121-144, 1991.
  26. L. Van Dyne and J. A. LePine, "Helping and voice extra-role behaviors: Evidence of onstruct and predictive validity," Academy of Management Journal, Vol.41, pp.108-119, 1998.
  27. L. Van Dyne, L. L. Cummings, and J. McLean Parks, "Extra-role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters)," Research in Organizational Behavior, Vol.17, pp.215-285, 1995.
  28. D. Katz, "The Motivational basis of organizational behavior," Behavioral Science, Vol.9, 1964.
  29. J. M. George and A. P. Brief, "Feeling good- -doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship," Psychological Bulletin, Vol.112, pp.310-329, 1992.
  30. P. D. Lynch, R. Eisenberger, and S. Armeli, "Perceived organizational support: Inferior-versus -superior performance by wary employees," Journal of Applied Psychology, Vol.84, pp.467-483, 1999.
  31. J. B. Avey, B. J. Avolio, C. D. Crossley, and F. Luthans, "Psychological ownership : theoretical extensions, measurement and relation to work outcomes," Journal of Organizational Behavior, Vol.30, pp.173-191, 2009.
  32. 김대원, "조직지원인식 및 정서적 안녕감이 조직 시민행동에 미치는 영향 분석: Mediating, regression model을 이용한 일선 관료들의 정서 적 안녕감의 매개효과 분석", 지방행정연구, 제24 권, 제2호, p.93, 2010.
  33. 박노윤, "사회적 교환과 경제적 교환-고용지위, 조직지원인식, 리더-부하직원의 관계, 목표지향성의 영향," 기업경영연구, 제16권, 제2호, p.79, 2009.
  34. 김윤성, "지각된 조직적 지원의 선행변수와 매개 효과에 관한 연구", 대한경영학회지, 제39권, pp.1501-1524, 2003.
  35. 김영진, 정서적 성향 및 조직 내 과정 변수와 조직 유효성과의 관계에서 심리적 주인의식의 매개효과, 영남대학교(박사), 2011.
  36. 오수연, 일가치감 결정요인이 심리적 주인의식 및 조직효과성에 미치는 영향, 성균관대학교 석사학위논문, 2010.
  37. 최주영, 일가치감이 조직시민행동 및 직무수행에 미치는 효과: 심리적 주인의식의 매개효과를 중심으로, 성균관대학교 석사학위논문, 2008.
  38. 이정, 조직공정성과 조직유효성간의 관계에서 심리적 주인의식의 매개효과, 영남대학교 석사학위논문, 2011.
  39. 추대엽, 레스토랑 직원의 심리적 주인의식이 지각된 경영품질에 미치는 영향, 세종대학교 박사학위논문, 2009.
  40. 이규현, 심리적 주인의식의 경로에 영향을 미치는 결정요인에 대한 연구, 성균관대학교 석사학위논문, 2010.
  41. L. Rhoades, R. Eisenberger, and S. Armeli, "Affective commitment to the organization: the contribution of perceived organizational support," Journal of Applied Psychology, Vol.86, No.5, pp.825-836, 2001.
  42. L. J. Williams and S. E. Anderson, "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors," Journa of Management. Vol.17, pp.601-617, 1991.
  43. R. Eisenberger, G. Karagonlar, F. Stinglhamber, P. Neves, T. Becker, M. Gonzalez-Morales and M. Steiger-Mueller, "Leader-Member Exchange and Affective Organizational Commitment: The Contribution of Supervisor's Organizational Embodiment," Journal of Applied Psychology, 2010.
  44. J. F. Hair, W. C. Black, B. J. Babin, R. E. Anderson, and F. L. Tatham, Multivariate data analysis(6th ed.), Upper Saddle River, New Jersey: Pearson Education, 2006.
  45. J. Cohen, P. Cohen, S. G. West, and L. S. Aiken, Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.), Mahwah, NJ: Lawrence Erlbaum Associates, 2003.
  46. R. K. Baron and D. A. Kenny, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations," Journal of Personality and Social Psychology, Vol.51, pp.1173-1182, 1986.
  47. M. E. Sobel, Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological Methodology Washington DC: American Sociological Association, pp.290-312, 1982.
  48. J. L. Arbuckle, AMOS 18.0 User's Guide, SPSS Inc., 2009.
  49. J. C. Anderson, and D. W.Gerbing, "Structural equation modeling in practice: A review and recommended two-step approach," Psychological Bulletin, Vol.103, pp.411-423, 1988.
  50. L. Hu, and P. M. Bentler, "Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives," Structural Equation Modeling, Vol.6, pp.1-55, 1999.
  51. R. H. Moorman, G. L. Blakely, and B. P. Niehoff, "Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?" Academy of Management Journal, Vol.41,pp.351-357, 1998.
  52. P. M. Podsakoff, S. B. Mackenzie, J. Y. Lee, and N. P. Podsakoff, "Common method Biases in behavioral research: A critical review of the literature and recommonded remedies," Journal of Applied Psychology, Vol.88, pp.879-903, 2003.

Cited by

  1. The Impact of Leadership-Followership Combination on the Administrative Organizational Performance : An Analysis of Mediating and Moderating Effects vol.14, pp.1, 2014,
  2. Effects of Job Security and Psychological Ownership on Turnover Intention and Innovative Behavior of Manufacturing Employees vol.16, pp.1, 2014,