Human Error in Going Up and Down Elevator

엘리베이터 탑승과 하차시의 휴먼에러

  • Hong, Seung-Kweon (Department of Industrial and Management Engineering, Korea National University of Transportation)
  • 홍승권 (한국교통대학교 산업경영공학과)
  • Received : 2012.09.03
  • Accepted : 2012.10.29
  • Published : 2012.11.30


Human error analysis has been performed to prevent accidents and reduce human error rate in diverse contexts; manufacturing, aircraft and nuclear power plants. Until now, human error in our everyday lives has not been focused. This paper addressed human error when users go up and down elevator. First of all, human error types of elevator users were categorized by a taxonomy of unsafe acts. It was also investigated which types of human error occurred in the elevator. Finally display design guidelines were suggested to reduce human error in elevator. Auditorial display and visual display can be used to reduce human errors in elevator. Future study should be performed to check if the proposed design guidelines are effective in the real situations.