Relationships among Psychological Capital, Job Attitude and Service Climate in Hotel Corporations

호텔기업에서 심리적 자본, 직무태도 및 서비스 풍토의 관계

  • 김용순 (동양미래대학교 관광경영과)
  • Received : 2012.08.14
  • Accepted : 2012.09.27
  • Published : 2012.10.28


The purpose of this study was to research the relationships among psychological capital, job attitude, and service climate of employees in hotel corporations. Psychological capital has been demonstrated to be important for performance at both individual and group levels of analyses. In addition psychological capital has been shown to provide additive value to more established measures of employee's positive job attitudes. To accomplish this study, it was determined that the analysis derived from a hypothesis and literature reviews and data collected from 295 employees in hotel corporations. The results of empirical analysis showed as follows. First, Psychological capital has a significant effect on job satisfaction. Second, Psychological capital has a significant effect on organizational commitment. Third, Service climate was also found to have moderating effect upon the relationship between psychological capital and job satisfaction. Based on these findings, the implications and limitations of the study were presented including some directions for future studies.


Psychological Capital;Job Attitude;Service Climate


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