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Hospital Nurses' Experience of Bullying in the Workplace and Burnout, Organizational Commitment, Turnover Intention and Nursing Productivity

간호사의 근무지 약자 괴롭힘 경험과 소진, 조직몰입, 이직의도 및 간호생산성

  • Park, Kwang Ok (Department of Nursing, College of Life Science and Natural Resources, Sunchon National University) ;
  • Kim, Se Young (Department of Nursing, Mokpo National University) ;
  • Kim, Jong Kyung (Department of Nursing, Dankook University)
  • Received : 2013.05.30
  • Accepted : 2013.06.24
  • Published : 2013.08.30

Abstract

Purpose: This study was performed to investigate nurses' experience of bullying in clinical fields. Methods: Participants were 309 nurses working in general hospitals. Data were collected using self- report questionnaires which were evaluated in terms of workplace bullying, burnout, organizational commitment, turnover intention and nursing productivity. Results: Of the participants 17.2% reported being victims of workplace bullying of nurses in general hospital, based on the operational definition of bullying. Coping response to workplace bullying was mainly passive such as enduring, ignoring, and evading. Experience of workplace bullying was positively correlated with burnout and turnover intention and negatively correlated with organizational commitment and productivity. Conclusion: The findings suggest that there is a need for assessment of the reality of workplace bullying of nurses in clinical areas as well carefully reviewing the problem and impact. A supportive system, education programs and improved workplace climate are recommended to reduce workplace bullying in clinical fields.

Acknowledgement

Supported by : 국립순천대학교