- Volume 13 Issue 4
Recently, studies about process mining for creating and analyzing business process models from log data have received much attention from BPM (Business Process Management) researchers. Process mining is a kind of method that extracts meaningful information and hidden rules from the event log of enterprise information systems such as ERP and BPM. In this paper, repair processes of electronic devices are analyzed using ProM which is a process mining tool. And based on the analysis of repair processes, the method for finding major failure patterns is proposed by multi-dimensional data analysis beyond simple statistics. By using the proposed method, the reliability of electronic device can be increased by providing the identified failure patterns to design team.
Process Mining;Repair Process;Business Process;Pattern Analysis
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- W. M. P. van der Aalst, H. A. Reijers, A. J. M. M. Weijters, B. F. van Dongen, A. K. Alves de Medeiros, M. Song, and H. M. W. Verbeek, "Business Process Mining : An Industrial Application," Information Systems, Vol.32, No.5, pp.713-732, 2007. https://doi.org/10.1016/j.is.2006.05.003
- W. M. P. van der Aalst, Process Mining, Springer, 2011.
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- W. M. P. van der Aalst, H. A. Reijers, and M. Song, "Discovering Social Networks from Event Logs," Computer Supported Cooperative work, Vol.14, No.6, pp.549-593, 2005. https://doi.org/10.1007/s10606-005-9005-9
- A. Rozinat and W. M. P. van der Aalst, "Conformance checking of processes based on monitoring real behavior," Information Systems, Vol.3, No.1, pp.64-95, 2008.
- 김상국, 신성호, "BPM을 기반으로 한 ISO 9001 품질경영시스템 구축", 한국콘텐츠학회논문지, Vol.6, No4, pp.38-45, 2006.
- 송민석, C. W. Gunther, W. M. P. Van Der Aalst, 정재윤, "자취 군집화를 통한 프로세스 마이닝의 성능 개선", 대한산업공학회, Vol.34, No.4, pp.460-469, 2008.
- 오규협, 정재윤, "RFID 이벤트 분석을 위한 프로세스 마이닝 프레임워크", 대한산업공학회 춘계학술대회 논문집, 2010.
- 한관희, 황보람, 전정환, 프로세스 마이닝을 통한 웹페이지 방문 패턴 분석, 한국경영과학회 추계학술대회 논문집, pp.191-196, 2012.