Instant Messenger-Facilitated Knowledge Sharing and Team Performance

Ou, Carol X.J.;Davison, Robert M.;Leung, Darren

  • 투고 : 2014.03.05
  • 심사 : 2014.07.29
  • 발행 : 2014.12.31


The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.


Instant Messenger (IM);Computer-Mediated Communication (CMC);Knowledge Transfer;Knowledge Generation;Work Performance


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피인용 문헌

  1. Knowledge Sharing in Cross-Functional Teams and its Antecedents: Role of Mutual Trust as a Moderator vol.15, pp.03, 2016,