Analysis of Market Share using Brand Switching Matrix in the Korean Mobile Market

상표전환행렬을 이용한 이동통신 시장점유율 분석

  • 성기성 (KT 강원고객본부 경영지원센터) ;
  • 강만수 (신용보증재단중앙회 리스크관리부) ;
  • 석영기 (선문대학교 IT경영학과)
  • Received : 2014.02.17
  • Accepted : 2014.03.12
  • Published : 2014.06.28


In the Korean mobile market, the mobile phone has reach the stage of maturity in terms of demand. Since the long-term evolution(LTE) service was introduced in 2011, there have been drastic changes in the market structure. The purpose of this paper is to examine the user intension of brand switching, to analyse the market share among 3 major mobile service companies using the brand switching matrix and to provide some insights. The results show that the smartphone subscriber rate provided by Ministry of Science, lCT and Future Planning agrees with the market share by brand switching matrix of this study. The potential rate of costumer retention would be arranges in order of SKT>KT>LGU+. The preference of mobile service company on switch be in order of SKT>KT>LGU+. The future market share be SKT 63.55%, KT 21.99%, LGU+ 14.36%. The potential rate of costumer retention fell sharply over the past year, suggesting the drastic fluctuations in market share for a while.


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