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The Influence on Metropolitan University Hospital Administrative Staff Job Satisfaction

수도권 대학병원 행정 직원의 직무만족에 미치는 영향

  • 황경일 (고려대학교 일반대학원 보건과학과) ;
  • 이일현 (고려대학교 보건행정학과) ;
  • 이현실 (고려대학교 보건행정학과)
  • Received : 2014.06.13
  • Accepted : 2014.07.18
  • Published : 2014.10.28

Abstract

As provider-centered medical environment has changed into consumer-centered, this study intends to improve the efficiency of management by motivation to administrative staffs and improvement in job satisfaction. The purpose of this study is to analyze the factors that influence job satisfaction among administrative staffs in a metropolitan university hospitals. Survey of 305 people in total were used in the data analysis. AMOS 21 Ver. was used to perform Structural model(SEM) equation. First, the validation results showed the follow results $X^2=206.776$, df=77, Q=2.685, P<.001, GFI=.915, TLI=.927, CFI=.946, RMSEA=.074, which supported this research's significance. Second, compensation and working conditions positively affected motivation. Third, motivation positively influenced job satisfaction. Fourth, communication positively influenced job satisfaction. Fifth, after adjusting the mediating effect, in the relationship between compensation and job satisfaction, it was proved that motivation was a complete mediator. Incase of the relationship between the working conditions and job satisfaction, motivation acted as a partial mediator. Fair and reasonable compensation and employment stability, benefits and other working conditions, better internal and external communication between the organization are to increase job satisfaction. To do this, an administrator needs to have attention and will, and a variety of education and training programs need to be developed. The purpose of this study is to provide basic grounds for future policies related to increasing administrative staffs' job satisfaction.

Keywords

Job Satisfaction;Motivation;Structural Equation Model;Full Mediation;Partial Mediation

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