Evaluation of Korean Content Industry Knowledge Information Service Policy : Service Usage and Satisfaction on Video Broadcasting Area

국내 콘텐츠산업 지식정보 지원정책에 관한 연구 -방송영상분야 이용 및 만족도 평가를 중심으로-

  • 정윤경 (순천향대학교 신문방송학과)
  • Received : 2014.08.08
  • Accepted : 2014.09.29
  • Published : 2014.11.28


One of the key factors in knowledge based economy is knowledge and information. Accordingly, public service policy for related knowledge and information is well equipped in Korea. However, policy has rarely been evaluated. This study analyzes usage and satisfaction of knowledge information service policy among broadcasting and video industry employees. Results shows low in usage as well as satisfaction among employees. Reliability of the service is relatively high, comparing to timeliness and usability. The fact that most respondents individually pay their efforts to collect and analyze information and knowledge means high need for them. This study recommends, instead of providing complete fixed data, to provide means to acquire knowledge, market oriented data to improve the effectiveness of the policy.


Content Iindustry;Knowledge Information Service;Public Policy;Broadcasting/Audio Visual Industry


Supported by : 순천향대학교


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