- Volume 21 Issue 4
Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.
사용자 중심;의료 공간;서비스 디자인;디자인 프로세스;병원 디자인
- Cho, Hyounhju. Choi Hongseok, 2013. Research on Classification System of Service-design Practice for Vitalization of Medium and Small/Special Hospitals, Journal of Design Knowledge, 25, Korea Design Knowledge Institution
- Kim, Donghwan, Bae, Seonghwan, Lee, Jihyoun, 2011. UX Design, Aircon
- Kim, Jeongah (2014) User-centered Interior Design for Structuring Space of General Hospital, 한국실내디자인학회논문집 제23권 5호 통권106호, Journal of Korea Institute of Interior Design
- Knowledge economics department, Korea Institute of Design Promotion, 2013). Healthcare Design First Aid Kit
- Lee, Areum, 2013. A study on medical service design for improvement of patient's convenience, Master's thesis, Hongik University
- Lee , Jaehwa, 2014. Development of Alternative Assessment Model of Service Design, Jungang Graduate School
- Lee, Jumyoung, 2014. Analysis of Current Research Paradigm for service Design in Korea, 디지털디자인연구회
- Lee, Sujin, 2011. Research on Interior Space of Tourist Information Center With User's Experience Design Applied. Master's thesis, Hongik Graduate School of Architecture.
- Marc Stickdorn, Jacob Schneider and others, 2013. Service Design Textbook. Ahn Graphics.
- Noh, Mikyoung, Seo, Sugyeong, Han, Myeongheum, 2013. Research of Cases With Service Design Concept Applied, Korea Institute of Healthcare Architecture
- Noh, Mikyoung, 2015. How space changes life. cloudnine.
- Pyo, Hyounmyoung, Lee, Wonsik, 2012. Service Design Innovation. Ahn Graphics.