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Comparison of satisfaction and need on nursing service perceived by the patients and nurses

입원환자와 간호사의 간호요구도 및 간호서비스 만족도 비교연구

  • Received : 2014.12.08
  • Accepted : 2015.01.12
  • Published : 2015.01.31

Abstract

This study evaluates the need of nursing (NN) and satisfaction on nursing service (SNS) in patients and nurses. Questionnaires were completed by 105 patients and 105 nurses in one hospital. The mean score of NN was $3.73{\pm}0.76$ for patients and $3.88{\pm}0.60$ for nurses (t=9.23, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. The mean score of SNS was $3.35{\pm}0.74$ for patients and $3.31{\pm}0.44$ for nurses (t=3.88, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. When NN and SNS are compared, the score of NN was higher than that of SNS in both patients (t=3.77, p<.001) and nurses (t=9.23, p<.001). As a result, they provided unsatisfactory nursing services, although nurses worked hard to improve them. Nurse administrators should develop strategies and apply them.

Keywords

Need;nurse;patient;satisfaction

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