- Volume 5 Issue 2
The current research suggests a new service research framework for service researchers and practitioners. A comprehensive and streamlined research framework is essential for rapid growth of service industry with support of academic researches. An in-depth analysis on relevant service research fremeworks and major research issues on service sector and service nature has been performed. Past and present research frameworks on service sector have been reviewed based on the nature of service and the desirability for service industry development. A new research framework has been derived and a five-section model has been suggested. The results of this research can be used for finding useful research topics in service sector. Future research is needed to develop service research as a solid and major academic field in the new economy.
Service Research;Service Science;Service R&D;Research Framework
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- Moussa, S. and Touzani, M. (2010), "A Literature Review of Service Research Since 1993", Journal of Service Science Research, 2(2), 173-212. https://doi.org/10.1007/s12927-010-0008-9
- Ostrom, A. L., Bitner, M. J., Brown, S. W., Burkhard, K. A., Goul, M., and Smith-Daniels, V. (2010), "Moving forward and Making a difference: Research priorities for the Science of service", Journal of Service Research, 13(1), 4-36. https://doi.org/10.1177/1094670509357611
- Rhodes, D. H. and Nightingale, D. J. (2008), Educating Services Science Leaders to Think Holistically about Enterprises, in Service Science, Management and Engineering(SSME), Bill Hefley and Wendy Murphy (Eds.), Springer, 163-168.
- Salminen, V. and Kalliokoski, P. (2008), Challenges of Industrial Service Business Development, in Service Science, Management and Engineering (SSME), Bill Hefley and Wendy Murphy (Eds.), Springer, 41-48.
- Siegel, J., Evenson, S., Hefley, B., and Slaughter, S. (2008), Legitimizing SSME in Academia: Critical Considerations and Essential Actions, in Service Science, Management and Engineering (SSME), Bill Hefley and Wendy Murphy (Eds.), Springer, 3-9.
Supported by : 국민대학교