치과위생사의 감성리더십, 몰입도, 환자지향성과 직무성과의 관련성

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김연주;한경순
Kim, Yeon-Ju;Han, Gyeong-Soon

  • 투고 : 2015.08.07
  • 심사 : 2015.08.28
  • 발행 : 2015.10.31

초록

본 연구는 치과의료인력을 효율적으로 관리할 수 있는 방안을 모색하고자 서울, 인천 경기도, 대전 충정도, 대구 울산 경상도, 광주 전라도 소재의 치과 병 의원에 재직중인 328명의 치과위생사를 대상으로 감성리더십, 몰입도, 환자지향성 수준과 상호 관련성을 파악하고, 이들이 직무성과에 미치는 영향을 분석하였다. 치과위생사의 감성리더십은 3.48점이었다. 하위영역에서 자기인식 능력이 3.82점으로 가장 높았고, 사회인식 능력이 3.66점이었으며, 자기관리 능력이 3.38점, 관계관리 능력이 3.33점이었다. 몰입도는 3.30점으로 조직몰입(3.34점)이 변화몰입(3.28점)보다 높았다. 환자지향성은 3.95점이었고, 직무성과는 3.39점이었다. 감성리더십과 몰입도, 환자지향성 및 직무성과는 물론 하위영역 간에도 상호 간 유의한 양(+)의 상관관계를 나타냈다(p<0.001). 직무성과와 가장 관련성이 높은 요인은 환자지향성(${\beta}=0.306$)이었고, 관계관리 능력(${\beta}=0.209$), 연령(${\beta}=0.162$), 자기인식 능력(${\beta}=0.139$), 사회인식 능력(${\beta}=0.123$), 병원형태(${\beta}=0.101$) 등이 주요한 관련요인으로 분석되었다. 이를 바탕으로 치과위생사의 감성리더십, 몰입도, 환자지향성과 직무성과는 상호 관련성이 깊은 것으로 나타났다. 치과위생사의 전문적인 의료서비스 수행능력을 향상 시키고 유지시키는 다양한 감성적 역량에 대한 폭넓은 인식과 개발 방안에 대한 검토가 필요할 것으로 생각된다.

키워드

Commitment;Emotional leadership;Job performance;Patient-orientation

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피인용 문헌

  1. 1. Needs of revision of dental hygienist-related medical law vol.16, pp.5, 2016, doi:10.17135/jdhs.2015.15.5.551