The Moderating Effects of Personality Types on the Relationships between Self-Efficacy and Job Satisfaction and Turnover Intention: Using of Sample Transportation Service Workers

성격유형, 직무만족, 이직의도와 자기효능감의 조절효과: 운수서비스종사자를 중심으로

  • Noh, KyungMun (Colledge of Business Administration, Konkuk University) ;
  • Kwon, Kiwook (Colledge of Business Administration, Konkuk University) ;
  • Oh, Se Hyung (Colledge of Business Administration, Konkuk University) ;
  • Ryou, Hyo Sang (Hospitality Business School, Sookmyung Women's University)
  • 노경문 (건국대학교 경영대학) ;
  • 권기욱 (건국대학교 경영대학) ;
  • 오세형 (건국대학교 경영대학) ;
  • 유효상 (숙명여자대학교 경영전문대학)
  • Received : 2015.10.29
  • Accepted : 2016.01.15
  • Published : 2016.01.31


This study explores the moderating effects of personality types (Big'5) influence on the relationship between job satisfaction and turnover intension using dispositional approach. In order for that, we surveyed for employees of 4 service's company and 430 samples were used for empirical study. According to result, extroversion and conscientiousness among personality types had significant positive effects on job satisfaction. And agreeableness and conscientiousness had negative effects on turnover intention. but extroversion and conscientiousness had positive effects on turnover intention. Self-efficacy had interactive effects on the relationship between personality type and job satisfaction. but it influenced only agreeableness. The self-efficacy had moderating effects agreeableness on the relationship between personality type and turnover intention.


Supported by : 건국대학교


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