Suggestion on FM Service for Improving Students' Satisfaction on the University Dorm Facilities

대학 기숙사의 만족도 향상을 위한 시설관리(FM) 서비스 제안

  • Received : 2016.01.31
  • Accepted : 2016.03.18
  • Published : 2016.03.30


University dorm basically provides basic housing functions to students, however, it is very important in a sense that it provides students with various functions such as information exchange, cultural experience and learning environments as well. Additionally, continuous effort to improve users' satisfaction and living environments are needed due to the fact that physical environments of dorm facilities have higher impact on students. However, Many students are not satisfied with the physical environment of university dorms and also there is lack of systematic information whereas various functions are required by students. Therefore, the main objective of this research is to suggest the direction of FM services in order for improving students' satisfaction on the university dorm facilities in Korea. Precedent studies regarding the satisfaction or performance evaluation of dorm facilities have been extensively analyzed to extract the dissatisfaction factors that scored below the middle 50%. Secondly, for satisfaction improvement, Korean Standard for Facility Management(KS_FM) have been matched with those extracted dissatisfaction factors to suggest the direction of FM services by rules and regulations review and best practice studies. This research will be useful for university dorm facility managers in planning strategic FM and providing effective FM services to students.


University dorm;Facility management(FM) service;Post Occupancy Evaluation(POE)


  1. An, Kyung-Hwan. Conceptual Frames and Development Process of Post Occupancy Evaluation. Architecture, 34(2), 47-50. 1990
  2. BECKER, Franklin. Post-Occupancy evaluation: research paradigm or diagnostic tool. In: Building evaluation. Springer US, p. 127-134, 1989.
  3. Chang, Kyungsoo. A Study on the Post Occupancy Evaluation about the University Dormitories. Korea Digital Design Council, 8(4), 219-228, 2008
  4. Hur, Jinseon, Yang, Sehwa. Perceptions of Privacy and Territoriality and Residential Satisfaction in Dormitory Rooms. Journal of the architectural institute of Korea planning & Design, 18(8), 2002
  5. Jeong, Hun, et al. A Study on the facility condition and user's satisfactions of the university dormitories. Journal of Korean Institute of Educational Facilities, 12(5), 2005
  6. Jung, Jung-Gab. The Evaluation of College Dormitory Construction by Type of Plane after Dwelling in Each of Them. 2002
  7. Lee, Hae Gyun. The Study on the Satisfaction Degree of Students with Disabilities and the General Students at the Dormitory Facilities in D Universities. The Journal of Special Education : Theory and Practice, 11(3), 493-525, 2010
  8. Lee, Hwa-Ryong, et al. A Study on the Efficient Management of Space and Facilities in National Universities. Journal of Korean Institute of Educational Facilities, 15(5), 21-32, 2008
  9. Lee, Seon-Min, Park, Jeong-Min. Influence of the Service Quality on the Service Value, Student Satisfaction and Reuse Intention in the University Dormitory. Review of Business & Economics, 28(5), 3017-3033. 2010
  10. Mohammad A. Hassanain. Post-Occupancy Indoor Environmental Quality Evaluation of Student Housing Facilities. Architectural engineering and design management, 3, 2007
  11. Mohammad A. Hassanain. On the performance evaluation of sustainable student housing facilities. Journal of Facilities Management, 6(3), 2008
  12. Park, Hang-Ja, et al. A Study on Improvement of Residential Environment for Indoor Space of University Dormitory through the Evaluation of User Satisfaction. Journal of the Korean housing association, 18(2), 2007
  13. Park, Hang-Ja, et al. A Study on Cause-and-Effect Analysis between the Environmental Factors of Residential Area at the University Dormitory and the User Satisfaction. Korean institute of interior design journal, 17(5), 141-149, 2008
  14. Preiser, W. F., Rabinowitz, H. Z., & White, E. T. Post-occupancy evaluation. Van Nostrand Reinhold company, 1988
  15. Preiser, W. F. Post-occupancy evaluation: how to make buildings work better. Facilities, 13(11), 19-28, 1995
  16. Kim, Chun-Gu. The Study on the Planning of the University Dormitory Based on Residential Satisfaction. 2011
  17. Kim, Dong-Young, et al. A Study on the Evaluation of the Residential Facilities Satisfaction in the D-University Dormitory. Journal of the Korean housing association, 19(2), 2008
  18. Kim, Dong-Young. A Study on the Evaluation of the Residential Environment Satisfaction in the A-University Dormitory. Architectural Institute of Korea, 19(4), 45-52, 2008
  19. Kim, Jung Sook, Cho, Myoung Hee. An analysis of the Management of University Dormitories to enhance the Welfare of University Students. Korean Journal of Human Ecology, 14(2), 331-339. 2005
  20. Kim, Mi-Kyung, Kim, Eun-Jeong. The Analysis of Classified Types of Furniture Design for Better Development in University Dormitory Units. Journal of the Korean Institute of Interior Design, 24(1), 169-177. 2015
  21. Kim, Sang-Hee, et al. A Study on the Planning of the Communal Dormitory for Foreign Students through POE- Focusing on Foreign Students and Korean Students in the K-University C-Dormitory Located in Dae-gu. Architectural Institute of Korea, 26(12), 137-146, 2010
  22. Riew, Moon Charn. A Measure for Service Quality of University Dormitory and Importance-Performance Analysis. Korean Society for Quality Management, 37(1), 56-68, 2009
  23. Seo, You-Seok. Theoretical Considerations on the System of POE Study. Journal of the architectural institute of Korea planning & Design,, 14(12), 123-132, 1998
  24. Woo, Hyo Jean. Study on Residential Satisfaction in University Dormitory : Kyung Hee University Seoul Campus. 2012
  25. North Carolina State University.
  26. University Loft.
  27. University of Michigan.
  28. University of North Florida.
  29. Korea Ministry of Government Legislation.


Supported by : 한국연구재단