A Study on the Categorization of Citizens' Information Needs

시민 정보요구 범주화 연구

  • Received : 2016.05.02
  • Accepted : 2016.05.18
  • Published : 2016.05.30


In this study, we develop a categorization of citizens' information problems in their everyday life based on the characteristics in their information seeking behavior for developing information services which support to solve the problems practically. First of all, we extracted keywords related to their faced everyday life problems from the scripts of open-ended interviews with citizens who had diverse characteristics. The keywords were categorized into 6 groups, such as hobby/recreation, legal problems, current affairs, education, health, and economic matters, based on the characteristics in related information seeking behaviors. Then the 6-group categorization was tested statistically with questionnaire survey data based on their prefered information sources. Through the statistical test, the 6-group categorization has proved being valid. Based on the results, we suggested to reconsider the current information services in public libraries, and discussed a possibility to shift the services to problem-based information services.


Information Needs;Categorization;Citizen;ELIS (Everyday Life Information Seeking);Information Problem-Centered


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