Examining the Smartwork Use Resistance and Non-Class-Related Behavior of Attendees in University Smartwork Class: A Motivation-Threat-Ability Framework Perspective

대학 스마트워크 수업 중 스마트워크 이용저항과 수업 외적인 행동 고찰: 동기-위협-능력 프레임워크 관점

  • 이종만 (동양미래대학교 경영학부 경영정보학과)
  • Received : 2016.04.26
  • Accepted : 2016.06.02
  • Published : 2016.08.28


The purpose of this study is to investigate the smartwork use resistance and Non-Class-Related Behavior of attendees in university smartwork class with the perspective of Motivation-Threat-Ability. To do this, this study built a research model and examined how smartwork switching cost, threat and self-efficacy affect Non-Class-Related Behavior through smartwork use resistance. We also examined the relationship between self-efficacy and Non-Class-Related Behavior. The survey method was used for this paper, and data from a total of 80 university students were used for the analysis. And structural equation model was used to analyze the data. The results of this empirical study is summarized as followings. First, switching cost and threat have direct effects on the use resistance of smartwork services. Second, smartwork use resistance has a negative effect on Non-Class-Related Behavior but self-efficacy has a positive effect on it. Further, it will provide meaning suggestion point of the importance of use resistance motivations in establishing the use policy of smartwork services.


Smartwork Use Resistance;Non-Class-Related Behavior;Motivation-Threat-Ability;Self-Efficacy


  1. 오상조, 김용영, 이희진, "스마트워크: 희미해진 업무/비업무 경계 그리고 그 결과," 디지털정책연구, 제11권, 제1호, pp.191-198, 2013.
  2. 이재성, 김흥식, "스마트워크 현황과 활성화 방안 연구," 한국지역정보화학회지, 제13권, 제4호, pp.75-96, 2010.
  3. 홍효진, "스마트워크의 성공적 정착을 위한 제언," 한국정보화진흥원 2011 IT정책연구시리즈, 제5호, p.4, 2011.
  4. 민경식, "스마트워크 관련 국내외 동향과 활성화 방안," 경남발전, pp.105-117, 2012.
  5. 이승복, 김재성, 오충식, 김한기, "스마트워크 환경 구축 사례 발표," 한국콘텐츠학회 종합학술대회 논문집, pp.5-6, 2012.
  6. 김희완, "스마트워크 환경에서 정보보호를 위한 보안위협 및 취약점 분석," 한국콘텐츠학회 종합학술대회 논문집, pp.291-292, 2014.
  7. 송희석, 김경철, "모바일상거래 서비스의 저항요인," 한국전자거래학회지, 제11권, 제2호, pp.111-134, 2006.
  8. D. J. Maclnnis, C. Moorman, and B. J. Jaworski, "Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information From Ads," Journal of Marketing, Vol.55, No.4, pp.32-53, 1991.
  9. Y. Bao, "Organizational Resistance to Performance‐Enhancing Technological Innovations: A Motivation‐Threat‐Ability Framework," Journal of Business & Industrial Marketing, Vol.24, No.2, pp.119-130, 2009.
  10. H. W. Kim and A. Kankanhalli, "Investigating User Resistance to Information Systems Implementation a Status Quo Bias Perspective," MIS Quarterly, Vol.33, No.3, pp.567-582, 2009.
  11. 문장원, "긍정적 행동지원이 장애학생의 수업방해 행동에 미치는 효과," 재활심리연구, 제18권, 제3호, pp.301-319, 2011.
  12. 김계현, 김수미, "수업내용 난이도 조절이 주의산만 중학생의 수업집중행동에 미치는 영향," 한국심리학회 학술대회 자료집, 제1호, pp.105-107, 1999.
  13. 김용일, 이관표, "펜션 웹사이트 인터넷 비즈니스 유형에 따른 인터넷 자기 효능감과 수용태도 및 고객만족 간 구조적 관계 연구," 관광.레저연구, 제24권, 제5호, pp.221-239, 2012.
  14. G. Lee and W. J. Lee, "Psychological Reactance to Online Recommendation Services," Information & Management, Vol.46, No.8, pp.448-452, 2009.
  15. 한희정, 정남호, 김정만, "박람회 참관객의 NFC 이용저항과 무계획 행동에 대한 고찰: 동기-위협-능력 프레임워크 관점," 관광레저연구, 제27권, 제4호, pp.105-126, 2015.
  16. 이종만, 정보시스템 아웃소싱: 상황관점에서 본 계약과 신뢰의 통합적 분석, 서강대학교, 박사학위논문, 2006.
  17. 배병렬, LISREL 구조방정식모델 - 이해, 활용 및 프로그래밍(제2판), 도서출판 청람, 2006.
  18. D. Barclay, C. Higgins, and R. Thomson, "The Partial Least Squares(PLS) Approach to Causal Modeling, Personal Computer Adoption and Use as an Illustration," Technology Studies, Vol.2, No.2, pp.285-309, 1995.
  19. W. Chin and P. Todd, "On the Use, Usefulness, and Ease of Use of Structural Equation Modeling in MIS Research: A Note of Caution," MIS Quarterly, Vol.19, No.2, pp.237-246, 1995.
  21. E. G. Carmines and R. A. Zeller, Reliability and Validity Assessment, SAGE Publications, 1979.
  22. W. W. Chin, "Issues and Opinion on Structural Equation Modeling," MIS Quarterly, Vol.22, No.1, pp.7-16, Mar. 1998.
  23. C. Fornell and D. Lacker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," J. of Marketing Research, Vol.18, pp.921-950, 1981.
  24. J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, Multivariate Data Analysis, Prentice Hall, 1998.
  25. R. P. Bagozzi and Y. Yi, "On the Evaluation of Structural Models," J. of Academy of Marketing Science, Vol.16, No.1, pp.77-94, 1988.