Study on Developing Inventory of Students Satisfaction in University

대학교육 만족도 측정도구 개발에 관한 연구

  • Received : 2016.05.09
  • Accepted : 2016.07.04
  • Published : 2016.08.28


The aim of this study is to make an education satisfaction assessment tool in university. For this, the related study, researchers meeting were conducted and 20 university students were involved in checking items, and then inventory items were completed. The pilot test was conducted at university in Choongnam Province for EFA(Exploratory Factor Analysis by using outcome data. From them, 4 sub-areas and 12 factors were consisted. The 4 sub-areas are education method, education contents, education environment, and education outputs. The education method is composed of appropriateness and fairness of classroom activities, the education contents are composed of systemization of education contents, the diversity and quality of education contents, and the effectiveness of education contents. The education environment is configured as educational facilities and environment, educational supporting service and administrative services. For content validity, items which adapted over 0.90 S-CVI : Standard Content Validity Index. To 48 inventory items obtained proper contents validity and reliability, measurement of suitability of verification was conducted. Cronbach's ${\alpha}$ of reliability test has emerged as highly 0.987. In CFA(Complimentary Factor Analysis), CFGFI, CFL, TLI, RMSEA, NFI indexes show a good value, therefore, this assessment tool for educational satisfaction in university is suitable for measuring tool.


Inventory of Education Satisfaction;Factors


  1. 권대봉, 오영재, 박행모, 손준종, 송선희, "대학생들의 교육만족도 결정요인에 관한 탐색적 농의," 교육학연구, 제40권, 제3호, pp.181-202, 2002.
  2. 김계수, 구조방정식 모형분석, 서울 : 한나라출판사, 2013.
  3. 김경희, "지방대학생들의 학업중단 영향요인과 대학생활 만족도 분석," 한국콘텐츠학회논문지, 제15권, 제9호, pp.621-630, 2015.
  4. 김의근, "한.중 관광전공 학생 교육만족도에 관한 연구," 아.태 관광연구, 제7권, pp.95-108, 2001.
  5. 신소영, 권성연, "대학 교육만족도 측정도구 개발 및 타당화 연구," 교육과학연구, 제44권, 제3호, pp.107-132, 2013.
  6. 신효정, 민혜리, "대학생의 학습인식과 교육만족도의 관계," 교육학연구, 제47권, 제3호, pp.49-72, 2009.
  7. 이기환, "한.일 관광전공 학생들의 교육만족도에 관한 연구," 아.태관광연구, 제7권, pp.109-124, 2001.
  8. 이상준, 윤관호, 김성윤, "교육서비스의 만족도지수 모형 개발 및 IPA를 통한 개선방안," 한국콘텐츠학회, 제13권, 제11호, pp.511-521, 2013.
  9. 정은이, "대학에서의 좋은 수업에 대한 교수자와 학습자의 의식," 교육방법연구, 제22권, 제3호, pp.25-44, 2010.
  10. 최영준, "대학생의 대학교육 만족도변인과 변인 영향력에 관한 연구," Interdisciplinary Journal of Adult & Continuing Education, 제16권, 제93호, pp.61-83, 2013.
  11. 한은숙, 김종두, "사범대학생의 교육만족도에 미치는 영향요인 분석," 한국교육연구, 제20권, 제3호, Vol.20, No.3, pp.313-335, 2003.
  12. 함영림, 오두남, 박미경, "전문대학 신입생의 의사결정역량, 대학생활적응, 대학생활 만족도 정도 및 상관적 연구," 한국콘텐츠학회논문지, 제12권, 제4호, pp.327-337, 2012.
  13. A. Gaskell, "Student satisfaction and retention: are they connected?," Open Learning, Vol.24, pp.193-196, 2009.
  14. C. Aldemir, "Student Satisfaction in Higher Education," Higher Education Management & Policy, Vol.16, pp.109-122, 2004.
  15. D. D. Gremler and M. A. McCollough, "Student satisfaction guarantees: An empirical examination of attitudes, antecedents, and consequences," Journal of Marketing Education, Vol.24, pp.150-160, 2010.
  16. D. F. Beck and S. V. Owen, "Is The CVI an Acceptable Indicator of Content Validity? Appraisal and Recommendations," Research in Nursing & Health, Vol.30, pp.459-467, 2007.
  17. D. F. Polit and C. T. Beck, "The Content Validity Index: Are You Sure You Know What's Being Reported? Critique and Recommendations," Research in Nursing & Health, Vol.29, pp.489-497, 2006.
  18. E. C. Chumney and K. R. Ragucci, "Student Satisfaction and Academic Performance in a Dual Pharm D/MBA Degree Program," American Journal of Pharmaceutical Education, Vol.70, pp.1-4, 2006.
  19. F. Abdullah, "The development of HEDPERF: A New Measuring Instrument of Service Quality for the Higher Education Sector," International Journal of Consumer Studies, Vol.30, No.6, pp.463-484, 2006.
  20. F. Astin, What Matters in College ? : Four Critical Years Revisited, SF: Jossey-Bass Publishers, 1993.
  21. H. Kanno and G. F. Koeske, "MSW Students' Satisfaction with their Field Placements; The Role of Preparedness and Supervision Quality," Journey of Society Work Education, Vol.46, pp.23-38, 2010.
  22. J. A. Marin-Garcia, "Martinez-Gomez, M.. Enhancing Motivation and Satisfaction of Students: Analysis of Quantitative Data in Three Subjects of Industrial Engineering," WSEAS Transaction on Advances in Engineering Education, Vol.6, pp.11-21, 2009.
  23. J. Douglas, A. Douglas and B. Barnes," Measuring Student Satisfaction at a UK University," Quality Assurance in Dducaton, Vol.14, pp.251-267, 2006.
  24. J. E. Havranek and M. G. Brodwin, "Restructuring universities and colleges," The student-focused paradigm. Education, Vol.111, No.1, pp.115-119, 2000.
  25. J. H. Willson, "Instructor Attitudes Toward Students: Job Satisfaction and Student Outcomes," College Teaching, Vol.56, No.4, pp.225-229, 2008.
  26. J. J. Lawrence and M. A. McCollough, "Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Quarantees," Total Quality Management, Vol.15, pp.235-254, 2003.
  27. J. T. Richardson, "Instruments for Obtaining Student Feedback: A Review of the Literature," Assessment and Evaluation in Higher Education, Vol.30, No.4, pp.387-415, 2005.
  28. K. M. Elliott and D. Shin, "Student Satisfaction: A Alternative Approach to Assessing this important concept," Journal of Higher Education Policy and Management, Vol.24, No.2, 197-2-9, 2002.
  29. L. C. Duque and J. R. Weeks, "Towards a Model and Methodology for Assessing Student Learning Outcomes and Satisfaction," Quality Assurance in Education, Vol.18, pp.84-105, 2010.
  30. L. Harvey, L, Plimmer, S. Moon, and V. Geall, "Student satisfaction manual," Society for Research into Higher Education Management, Vol.21. No.2, pp.126-143, 2007.
  31. L. Harvey, UCE Student Satisfaction 2000, University of Central Birmingham, 2000.
  32. M. C. Hill and K. K. Epps, "The Impact of Physical Classroom Environment on Student Satisfaction and Student Evaluation of Teaching in the University Environment," Academy of Educational Leadership Journal, Vol.14, pp.65-79, 2010.
  33. M. Marozzi, "A Composite Indicator Dimension Reduction Procedure with Application to University Student Satisfaction," Statistical Neerlandica, Vol.63, pp.258-268, 2009.
  34. M. L. Endres and S. Chowdhury, "The multifaceted nature of online MBA student satisfaction and impacts on behavioral intentions," Journal of Education for Business, Vol.84, pp.304-312, 2009.
  35. M. W. Browne and R. Cudeck, Alternative Ways of Assessing Model fit. IN: K. A. Bollen & J. S. Long (Eds.), Testing Structural Equation Models, pp.136-162, Beverly Hills, CA:Sage, 1993.
  36. N. K. French and R. V. Chopra, "Teachers as executives," Theory into practice, Vol.45, pp.230-238, 2006.
  37. O. W. DeShields, A. Kara, and E. Kaynak, "Determinants of Business Student Satisfaction and Retention in Higher Education," Applying Herzberg's Two-factor Theory, International, Vol.19, pp.128-139, 2005.
  38. P. Cooper, "Knowing Your Lemons' : Quality Uncertainty in UK Higher Education," Quality in Higher Education, Vol.13, No1. pp.19-29, 2007.
  39. P. Kotler and F. A. Fox, Strategic Marketing for Educational Institution 2nd Ed, NJ : Prentice Hall, Inc, 1995.
  40. R. Beecham, "Teaching Quality and Student Satisfaction: Nexus or Simulacrum?," London Review of Education, Vol.7, pp.135-146, 2009.
  41. R. L. Oliver, Satisfaction: A Behavioral Perspective on the Consumer, NY: McGraw-Hill, 1997.
  42. R. L. Oliver and W. S. DeSarbo, "Processing of the Satisfaction Response in Consumption: a Suggested Framework and Research Proposition," Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol.2, pp.1-16, 2008.
  43. R. W. Adler and R. Stablein, "Situation Motivation: An Empirical test in an Accounting course," Canadian Journal of Administrative Science, Vol.18, pp.101-115, 2001.
  44. S. Babbar, "Applying Total Quality Management to Educational Instruction-A Case Study from a US Public University," Quality Press, Vol.29, No.1, pp.87-91, 1995.
  45. S. F. Tang and H. Sufean, "Quality in Higher Education. A Variety of Stakeholder Perspectives," International Journal of Social Science and Humanities, Vol.1, No.2, July, 2011.
  46. T. Gruber, E. Fuss, and R. Foss, "Examining student satisfaction with higher education service," Using a new measurement tool, International Journal of Public Sector Management, Vol.23, pp.105-123, 2010.
  47. U. Ahgren-Lang and M. Kogan, "Strategies for University Planning: Meeting the Needs of New Clientele," Higher Education Management, Vol.4, No.1, pp.7-27, 1992.
  48. V. A. Zeithml, "Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn," Journal of the Academy of Marketing Science, Vol.28, No.1, pp.67-85, 2000.