Impact of Unmet Expectations on Manager's Job Burnout: Examination of the mediating role of Overcommitment

관리자의 기대불일치가 직무소진에 미치는 영향 : 과다몰입의 매개효과 검증

  • 신응균 (경희대학교 국제대학원) ;
  • 오상진 (서울종합과학 대학원대학교 경영학과)
  • Received : 2016.11.28
  • Accepted : 2016.12.14
  • Published : 2017.01.28


This research was designed to verify the causal relationships between organization managers' unmet expectations and job burnout and the mediating effects of overcommitment based on the effort-rewards imbalance theory. It was also intended to evaluate the moderating effect of LMXSC on the relationship between overcommitment and job burnout. 172 branch managers working at commercial bank were selected as the target research group. This study was validated by The SPSS 24.0, the reliability was justified through the factor analysis, and the casual relationship was confirmed through the three-step regression. As a result, unmet expectations had a strong positive correlation with job burnout and overcommitment. Overcommitment had a strong positive correlation with the mediating effect between unmet expectations and job burnout. Moderating effects of LMXSC were not significant. This study showed the practical implication between unmet expectations, overcommitment, and job burnout. Additionally it exhibited the job design and management practice in manager groups where the importance of their role has been expanded. Lastly, we found the interdisciplinary implication from making an effort to elaborate the antecedent of variables.


Unmet Expectations;Overcommitment;Job Burnout;LMXSC


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