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A Study on Urban Railway Service Quality by Technology Acceptance Model

기술수용모형을 통한 도시철도 서비스품질에 관한 연구

  • Yu, Hyun (Dept. of Transportation Eng., Univ. of Hanbat National) ;
  • Kim, Myungsoo (Dept. of Transportation Eng., Univ. of Hanbat National)
  • 유현 (한밭대학교 도시공학과) ;
  • 김명수 (한밭대학교 도시공학과)
  • Received : 2016.12.12
  • Accepted : 2017.01.16
  • Published : 2017.02.28

Abstract

This study aims to verify the causal relationship between service quality of the urban railway operating agency and users' behaviors, targeting the urban railway users. The perceived ease of use of the urban railway service quality had an influence on tangibility and convenience, and the perceived usefulness was significant to all attributes; therefore, it is judged that reliability, correspondence and safety should be improved to increase the users' perceived ease of use of the urban railway service quality. Based on these study results, the urban railway operating agency should make an effort to increase the perceived ease of use and usefulness of the urban railway to improve the service quality, to positively change the users' attitudes toward use, and to make the positive change connected to the intention of reuse and intention of recommendation, the users' behavior intentions.

Acknowledgement

Supported by : 한밭대학교

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