A Multi-level Study on the Effect of Servant Leadership and HRM Control Types on Job Burnout

서번트리더십과 인사관리 유형이 직무소진에 미치는 영향에 관한 다층분석

  • 이철기 (한국기술교육대학교 산업경영학부) ;
  • 표민호 (한국기술교육대학교 산업경영학부) ;
  • 이동진 (한국기술교육대학교 산업경영학부)
  • Received : 2016.12.22
  • Accepted : 2017.01.09
  • Published : 2017.02.28


In order to understand job burnout, it is necessary to consider not only the working environment according to the market environment but also the social situation of the team or the organization. This study analyzed the effects of job demands and job resources on job burnout based on JD-R theory. In other words, the team-level variables, servant leadership and HRM control types, were tested for the effect of moderating the individual workload, emotional labor and job burnout. The results of empirical analysis showed that the higher the self-efficacy, the less job burnout, whereas the higher the workload and emotional labor, the more job burnout. Second, the more positive the team level input and result oriented HRM are, the less positive regression relation of workload and job burnout is. Finally, it was found that the intensity of the regression relation of negative self-efficacy and job burnout was amplified in the team with servant leadership.


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