DOI QR코드

DOI QR Code

The impact of leaders' communication styles on job performance and organizational citizenship behaivor: Focusing on the mediation effect of positive psychological capital

리더의 의사소통 유형이 직무성과와 조직시민행동에 미치는 영향: 긍정심리자본의 매개효과를 중심으로

  • 권상집 (동국대학교 상경대학 경영학부)
  • Received : 2017.01.10
  • Accepted : 2017.03.28
  • Published : 2017.03.31

Abstract

The present study investigates how communication styles of leaders affect job performance and organizational citizenship behavior (OCB) through followers' positive psychological capital. While previous studies have examined the relationships among positive psychological capital, job performance, and organizational citizenship behavior (OCB), much less known about the effect of communication styles of leaders. This study divides leaders' communication patterns into dogmatic communication and sociable communication. To verify hypotheses of this study, we used data collected from the fashion companies. 191 surveys were distributed and 142 responses were used for the analysis. Empirical results show that sociable communication of leaders has positive impact on followers' positive psychological capital, job performance, and OCB, while dogmatic communication style didn' t have a significant impact on positive psychological capital, job performance, and OCB. In addition, job performance is influenced strongly by followers' positive psychological capital than OCB in sociable communication condition. The results of this study suggest implications for understanding the important role of communication styles on the relationship between followers' psychological mind-set and job behavior. Future studies are required to solve the problems on the inconsistent results between dogmatic communication and followers' job attitudes. The theoretical and managerial contributions and the limitations were discussed.

References

  1. 강호철, 이도화(2016), "긍정심리자본의 선행요인과 행위결과에 관한 연구", 인적자원관리연구 (23:2), pp. 129-151.
  2. 고대영, 이애주(2011), "직원간의 갈등관리전략이 커뮤니케이션 능력과 갈등 후 행동에 미치는 영향: 서울 특1급 호텔 식음료 부서 중심으로", 외식경영연구 (14:4), pp. 7-26.
  3. 권상집(2016), "서번트 리더십이 조직 구성원의 지식공유와 창의성에 미치는 영향: 정서적 몰입의 매개효과", 지식경영연구 (17:1), pp. 91-111.
  4. 권상집, 차길영, 장현준(2014), "EXR 그룹의 지속 성장 및 혁신 고찰: 탐색적 사례 연구", 중소기업연구 (36:4), pp. 73-99.
  5. 권정언, 권상집(2015), "임파워링 리더십과 혁신 행위 간에 미치는 자기효능감의 매개 효과", 기업교육연구 (17:1), pp. 83-103.
  6. 김정진(2011), "조직 내 상사의 비인격적 감독이 부하의 조직시민행동에 미치는 영향에 관한 연구", 지식경영연구 (12:4), pp. 1-15.
  7. 김현진, 설현도(2014), "개인창의성과 집단창의성의 관계에서 통합능력과 지식공유의 매개 효과", 지식경영연구 (15:4), pp. 223-247. https://doi.org/10.15813/kmr.2014.15.4.012
  8. 김해룡, 정현우(2013), "감성리더십이 긍정심리자본과 변화몰입에 미치는 영향에 관한 연구: 긍정 심리자본의 매개효과", 인적자원관리연구 (20:3), pp. 1-30.
  9. 류동웅, 신진교(2013), "변혁적 리더십이 직무만족과 직무성과에 미치는 영향 및 개인 특성의 조절효과", 인적자원관리연구 (20:2), pp. 215-238.
  10. 문재승(2014), "네트워킹 행동이 직무성과와 이직의도에 미치는 영향과 고용가능성의 매개효과", 인적자원관리연구 (21:3), pp. 289-319.
  11. 박규석, 이경근(2015), "상사의 비인격적 감독과 부하의 일-가정 영역의 관계에서 직무 스트레스와 권력거리의 역할", 인적자원관리연구 (22:3), pp. 65-88.
  12. 박명신, 임선희(2014), "평생교육자의 커뮤니케이션 유형, 능력, 리더십이 성인학습자의 교육만족도에 미치는 영향", 교육연구논총 (35:1), pp. 31-54.
  13. 신혜영(2016), 상사의 의사소통 행태와 정보품질이 상사신뢰, 조직몰입과 혁신행동에 미치는 영향, 동국대학교 박사학위논문.
  14. 신효진, 고영희(2015), "GWP 조직문화가 긍정심리자본, 조직몰입, 조직시민행동에 미치는 영향: 제조, 서비스, 금융업 종사자 간 비교", 인적자원관리연구 (22:2), pp. 295-321.
  15. 안정훈(2015), "안무가와 커뮤니케이션 능력이 무용수의 동기부여 및 자기효능감에 미치는 영향", 대한무용학회논문집 (73:1), pp. 133-149.
  16. 안진우, 이수비, 엄성원(2015), "지각된 동료의 조직시민행동과 프렌드십이 직무성과에 미치는 영향", 인적자원관리연구 (22:3), pp. 109-129.
  17. 유효근, 김승평(2008), "감성지능이 직무스트레스와 직무만족 및 직무성과에 미치는 영향에 관한 연구", 인적자원관리연구 (15:4), pp. 127-146.
  18. 이두원(2002), "인간 커뮤니케이션의 연구동향과 과제: 우리 커뮤니케이션 문화의 연구 동향과 과제", 언론과 정보 (8), pp 93-127.
  19. 이전희, 문형구, 김경민(2011), "군 조직에서 리더의 커뮤니케이션 스타일이 부하의 조직몰입에 미치는 영향: 신뢰의 매개효과를 중심으로", 한국심리학회지: 산업 및 조직 (24:4), pp. 739-758.
  20. 이지영, 이희수(2015), "감성리더십이 고객지향성에 미치는 영향과 긍정심리자본의 매개 효과: 국내 보험회사 설계사를 대상으로", 직업교육연구 (34:4), pp. 199-221.
  21. 임규혁, 한주희(2012), "긍정심리자본에 영향을 미치는 개인 수준과 팀 수준 요인에 관한 연구", 지식경영연구 (13:5), pp. 91-111.
  22. 최수형(2014), "기업의 가족친화문화가 조직시민행동에 미치는 영향에 관한 연구: 조직 신뢰를 매개효과로", 조직과 인사관리연구 (38:1), pp. 123-153.
  23. 탁진국, 이동하, 박지현, 김현해, 정병석(2008), "신입사원의 이직의도에 영향을 미치는 작업환경 변수에 관한 연구", 응용통계연구 (21:3), pp. 469-484 https://doi.org/10.5351/KJAS.2008.21.3.469
  24. Anderson, J. C., and Gerbing, D. W. 1988. "Structural equation modeling in practice: A review and recommended two-step approach", Psychological Bulletin (103), pp. 411-423. https://doi.org/10.1037/0033-2909.103.3.411
  25. Anderson, L. M., a nd Pearson, C. M. 1999. "Tit for tat? The spiraling effect of incivility in the workplace", Academy of Management Review (24), pp. 452-471. https://doi.org/10.5465/amr.1999.2202131
  26. Avey, J. B. 2007. The performance impact of leader positive psychological capital and situational complexity, Ph.D. thesis, University of Nebraska-Lincoln, Neb.
  27. Avey, J. B., Luthans, F., and Youssef, C. M. 2010. "The additive value of positive psychological capital in predicting work attitudes and behaviors", Journal of Management (36), pp. 430-452.
  28. Avey, J. B., Patera, J. L., and West, B. J. 2006. "The implications of positive psychological capital on employee absenteeism", Journal of Leadership and Organization Studies (13), pp. 42-60. https://doi.org/10.1177/10717919070130020401
  29. Avey, J. B., Reichard, R. J., Luthans, F., and Mhatre, K. H. 2011. "Meta-analysis of the impact of positive psychological capital on employee attitudes, behaviors, and per formance", Human Resource Development Quarterly (22), pp. 127-152. https://doi.org/10.1002/hrdq.20070
  30. Avey, J. B., Wernsing, T. S., and Luthans, F. 2008. "Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors", The Journal of Applied Behavioral Science (44), pp. 48-70. https://doi.org/10.1177/0021886307311470
  31. Bakker, A. B., and Demerouti, E. 2007. "The job demands-resources model: State of the art", Journal of Managerial Psychology (22), pp. 309-328. https://doi.org/10.1108/02683940710733115
  32. Bakker, A. B., and Leiter, M. P. 2010. Where to go from here: Integration and future research on work engagement, In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 181-196), New York, N Y: Psychology.
  33. Baron, R. A. 1990. "Countering the effect of destructive criticism: The relative efficacy of four interventions", Journal of Applied Psychology (75), pp. 235-245. https://doi.org/10.1037/0021-9010.75.3.235
  34. Bergeron, D. M. 2007. "The potential paradox of organizational citizenship behavior: Good citizen at what cost?", Academy of Management Review (32), pp. 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  35. Brown, M. E., and Trevino, L. K. 2006. "Ethical leadership: A review and future directions", Leadership Quarterly (17), pp. 595-616. https://doi.org/10.1016/j.leaqua.2006.10.004
  36. Brown, M. E., Trevino, L. K., and Harrison, D. A. 2005. "Ethical leadership: A social learning perspective for construt development and testing", Organizational Behavior and Human Decision Processes (97), pp. 117-134. https://doi.org/10.1016/j.obhdp.2005.03.002
  37. Crino, M. D., and White, M. C. 1981. "Satisfaction in communication: An examination of the Downs-Hazen measure", Psychological Reports (49), pp. 831-838. https://doi.org/10.2466/pr0.1981.49.3.831
  38. Deluga, R. J. 1995. "The relation between trust in the supervisor and subordinate organizational citizenship behavior", Military Psychology (7), pp. 1-16. https://doi.org/10.1207/s15327876mp0701_1
  39. George, G. B. 2003. Authentic leadership: Rediscovering the secrets to creating lasting value, San Francisco, CA: Jossey-Bass.
  40. Gooty, J., Gavin, M., Johnson, P. D., Frazier, M. L., and Snow, D. B. 2009. "In the eyes of the beholder: Transformational leadership, positive psychological capital, and performance", Journal of Leadership & Organizational Studies (15), pp. 353-367. https://doi.org/10.1177/1548051809332021
  41. Hair, J. F., Black, W. C., Babin, B. J., and Anderson, R. E. 2006. Multivariate data analysis, Upper Saddle River, NJ: Prentice Hall.
  42. Harris, K. J., Kacmar, K. M., and Zivnuska, S. 2007. "An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship", Leadership Quarterly (18), pp. 252-263. https://doi.org/10.1016/j.leaqua.2007.03.007
  43. Hershcovis, M. S., & Barling, J. 2010. "Towards a mulit-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators", Journal of Organizational Behavior (31), 24-44.
  44. Jong, A. D., Song, M., and Song, L. Z. 2013. "How lead founder personality affects new venture performance: The mediating role of team conflict", Journal of Management (39), pp. 1825-1854.
  45. Judge, T. A., and Watanabe, S. 1993. "Another look at the job satisfaction-life satisfaction relationship", Journal of Applied Psychology (78), pp. 939-948. https://doi.org/10.1037/0021-9010.78.6.939
  46. Kwon, S. J., Park, E., Ohm, J. Y., and Yoo, K. 2015. "Innovation activites and the creation of new employment: An empirical assessment of South Korea's manufacturing industry", Social Science Information (54), pp. 354-368. https://doi.org/10.1177/0539018415580190
  47. Lee, Y. K., Son, M. H., and Lee, D. J. 2011. "Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation and performance in service environment?", International Journal of Hospitality Management (30), pp. 942-952. https://doi.org/10.1016/j.ijhm.2011.02.002
  48. Luthans, F., and Avolio, B. J. 2003. Authentic leadership development, In Cameron, K. S., Dutton, J. E., Quinn, R. E. (Eds.), Positive organizational scholarship: Foundations of a new discipline (pp. 241-259), San Francisco: Berrett-Koehler.
  49. Luthans, F., Avolio, B. J., Avey, J., and Norman, S. M. 2007. "Positive psychological capital: Measurement and relationship with performance and satisfaction", Personnel Psychology (60), pp. 541-572. https://doi.org/10.1111/j.1744-6570.2007.00083.x
  50. Luthans, F., Norman, S. M., Avolio, B. J., and Avey, J. B. 2008. "Supportive climate and organizational success: The mediating role of psychological capital", Journal of Organizational Behavior (29), pp. 219-238. https://doi.org/10.1002/job.507
  51. Luthans, F., and Youssef, C. M. 2007. "Emerging positive organizational behavior", Journal of Management (33), pp. 321-349.
  52. Mercer, A., and Bilson, K. 1985. "Factors inf luencing organizational commitment by physicians", Academy of Management Proceeding, 72-76.
  53. Mitchell, M. S., and Ambrose, M. L. 2007. "Abusive super v ision and workplace deviance and the moderating effects of negative reciprocity beliefs", Journal of Applied Psychology (92), pp. 1159-1168. https://doi.org/10.1037/0021-9010.92.4.1159
  54. Mueller, B. K., and Lee, J. 2002. "Leadermember exchange and organizational communication satisfaction in multiple contexts", Journal of Business Communication (39), pp. 220-244. https://doi.org/10.1177/002194360203900204
  55. Norton, R. W. 1978. "Foundation of a communication style construct", Human Communication Research (4), pp. 99-112. https://doi.org/10.1111/j.1468-2958.1978.tb00600.x
  56. Organ, D. W. 1988. Organizational citizenship behavior: The good soldier syndrome, Lexington, MA: Lexington Book.
  57. Organ, D. W. 1997. "Organizational citizenship behavior: It's construct clean-up time", Human Performance (10), 85-97. https://doi.org/10.1207/s15327043hup1002_2
  58. Pettijohn, C., Pettijohn, L., and Taylor, A. 2007. "Does salesperson perception of the importance of sales skills improve sales performance, customer satisfaction, job satisfaction, and organizational commitment, and reduce turnover?", Journal of Personal Selling & Sales Management (27), pp. 75-88. https://doi.org/10.2753/PSS0885-3134270105
  59. Preacher, K. J., and Hayes, A. F. 2004. "SPSS and SAS procedures for estimating indirect effects in simple mediation models", Behavior Research Methods & Computers (36), pp. 717-731. https://doi.org/10.3758/BF03206553
  60. Redmond, M. R., Mumford, M. D., and Teach, R. J. 1993. "Putting creativity to work: Leader influences on subordinate creativity", Organizational Behavior and Human Decision Processes (55), pp.120-151. https://doi.org/10.1006/obhd.1993.1027
  61. Reece, B. L., and Brandt, R. 1984. Effective human relations in organizations, Boston, MA: Houghton Mifflin Company.
  62. Reece, B. L., and Brandt, R. 2008. Effective human relations in organizations (10th ed), Boston, MA: Houghton Mifflin Company.
  63. Rego, A., Sousa, F., Marques, C., and Chuha, M. P. E. 2012. "Authentic leadership promoting employees' psychological capital and creativity", Journal of Business Research (65), pp. 429-437. https://doi.org/10.1016/j.jbusres.2011.10.003
  64. Seligman, M. E. P. 1999. "The president's address", American Psychologist (54), pp. 559-562.
  65. Sobel, M. E. 1982. Asymptotic intervals for indirect effects in structural equation models, In. S. Leinhart (Ed.), Sociological methodology (pp. 290-312), San Francisco: Jossey-Bass.
  66. Stumpf, S. A., and Hartman, K. 1984. "Individual exploration to organizational commitment or withdrawal", Academy of Management Journal (27), pp. 308-329.
  67. Wall, V., and Nolan, L. 1986. "Perceptions of inequity, satisfaction, and conflict in taskoriented groups", Human Relations (39), pp. 1033-1052. https://doi.org/10.1177/001872678603901106
  68. Weiss, H. M., & Cropanzano, R. 1996. Affective events theory, In B. Staw & L. L. Cummings (Eds.), Research in organizational behavior, Greenwich, CT: JAI.
  69. Wood, R. E., Goodman, J. S., Beckmann, N., and Cook, A. 2008. "Mediation testing in management research: A review and proposal", Organizational Research Methods (11), pp. 270-295. https://doi.org/10.1177/1094428106297811
  70. Xanthopoulou, D., Bakker, A. B., Demerouti, E., and Schaufeli, W. B. 2007. "The role of personal resources in the job demandsresources model", International Journal of Stress Management (14), pp.121-141. https://doi.org/10.1037/1072-5245.14.2.121