Evaluation for Incheon International Airport security: passenger satisfaction and significance, using IPA method

IPA기법을 활용한 인천국제공항 이용객의 항공보안서비스 만족도와 중요도 평가

  • Received : 2017.04.23
  • Accepted : 2017.06.27
  • Published : 2017.06.30


Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.


Supported by : 한서대학교


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