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Job Stress among Highway Toll Gate Cashiers

고속도로 요금소 요금 수납원 직무스트레스에 관한 연구

  • Na, JeongYeon (Department of Environmental engineering, Dong-A University) ;
  • Kwon, Minji (Department of Environmental engineering, Dong-A University) ;
  • Kim, DooYoung (Department of Industrial Health, Catholic University of Pusan) ;
  • Park, YoungHwa (Department of Industrial Health, Catholic University of Pusan) ;
  • Seo, JungEun (Department of Industrial Health, Catholic University of Pusan) ;
  • Shin, MinCheol (Department of Industrial Health, Catholic University of Pusan) ;
  • Kim, HeeJi (Department of Industrial Health, Catholic University of Pusan) ;
  • Kim, HwaIl (Department of Industrial Health, Catholic University of Pusan) ;
  • Ryu, Hyangwoo (Occupational Safety & Health Research Institute, Occupational Health Research Bureau) ;
  • Cho, ManSu (Department of Occupational Health, Catholic University of Daegu)
  • 나정연 (동아대학교 환경공학과) ;
  • 권민지 (동아대학교 환경공학과) ;
  • 김두영 (부산가톨릭대학교 산업보건학과) ;
  • 박영화 (부산가톨릭대학교 산업보건학과) ;
  • 서정은 (부산가톨릭대학교 산업보건학과) ;
  • 신민철 (부산가톨릭대학교 산업보건학과) ;
  • 김희지 (부산가톨릭대학교 산업보건학과) ;
  • 김화일 (부산가톨릭대학교 산업보건학과) ;
  • 류향우 (산업안전보건연구원 직업건강연구실) ;
  • 조만수 (대구가톨릭대학교 산업보건학과)
  • Received : 2017.08.07
  • Accepted : 2017.09.25
  • Published : 2017.10.31

Abstract

Objectives: The rate at which the nationwide highway is outsourcing the duties of toll gate cashiers to the public is increasing. The aim of this study is to conduct research on job stress for the rate at which the fares are collected by national highway toll gate cashiers. Methods: The population selected was a statistically significant group making up 10% of the total number of people surveyed in 2015, with a population of approximately 5,495 persons. The sample size is intended to cover the maximum sample size of 550 samples and the maximum number of samples that should be obtained. After allocating the number of samples by quota allocation, the qualitative function of Quality Function Deployment (QFD) was applied by random sampling. Results: Job stress ranked at $46.6{\pm}11.5$ points was found to be under the stress of 50% reported in other occupations. Job stress items showed higher for "job instability" compared to other types of tasks. Also, it appeared lower in "conflict in relationships." This is a result of the work characteristics of highway service operators. Conclusions: Time was found to have the highest influence on the workload (${\beta}=0.80$, p. 0.001), which calls for a reduction in time and workload. est influence on the workload (${\beta}=0.80$, p. 0.001), which requires a reduction in time and workload.

Keywords

Tollgate booth cashier;job stress;working environment;questionnaire;occupational health

Acknowledgement

Supported by : 산업안전보건연구원

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