A Study on the User Experience for Airline ticket Reservation Service -Focusing on Skyscanner App-

항공권 예매 서비스 사용자 경험 연구 -스카이스캐너 앱을 중심으로-

Park, Seojin;Kim, Seung-In

  • Received : 2018.12.19
  • Accepted : 2019.02.20
  • Published : 2019.02.28


The purpose of this study is to investigate the phenomenon of user's use of services, focusing on Skyscanner apps, and to suggest improvements to provide better user experience. The service described in this paper is complicated in booking ticket and deficient its usability at a certain age. As a result, three point of improvement is derived. Provide clear information and countermeasures. And make operating procedure be convenient to learn. It is significant that this study suggested ways to improve ticket reservation services through Skyscanner, a major online ticket reservation service. In the follow-up study, I expected that this study will help the various business models improve its system such as UI design, improvement of information structure, and Skyscanner for silver generation.


User Interface;Airline Ticket;Reservation System;Application;Convergence