A Study on Organizational Performance Indicators of IT Company

IT 기업의 조직 성과 지표에 관한 연구

  • Kim, Hyung-Sub (Graduate School of Management Consulting, Hanyang University)
  • 김형섭 (한양대학교 일반대학원 경영컨설팅)
  • Received : 2018.10.16
  • Accepted : 2019.01.20
  • Published : 2019.01.28


There is a growing emphasis on objective and quantified performance measurement methodologies for the interactions that occur within modern companies. This is due to the importance of establishing and practicing future-oriented strategies by estimating the present value of the company and the current energy status through objective evaluation of the company. Therefore, the selection of KPI as a performance index using BSC (Balance Scorecard), which is a recent objective performance measurement methodology, has become very important. Although many studies on existing KPIs have been made in various industries, KPI studies on SI companies have been insufficient. This study focuses on finding KPIs applicable to SI companies. The study on the KPI design system according to general strategy of SI companies and the development of methodology and evaluation index according to index development for each group were carried out and the weighting methodology according to each evaluation index was presented.

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Fig. 1. KPI development process

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Fig. 2. Causal Relationship Between Viewpoint andIndicator

Table 1. Evaluation organizational structure

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Table 2. SI KP evaluation index of corporate

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Table 3. SI company KPI evaluation index

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Table 7. Basic structure of quality evaluation

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Table 4. Application delivery rate weighting

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Table 5. System down time evaluation calculation

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Table 6. Infra delivery rate weighting weight

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Table 8. Basic structure of professional training

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Table 9. Basic structure of development staff rate

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Table 10. Weight by grade

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