A Study on the Structural Relationship between SCM Activity and Process Innovation, and Quality Performance in SMEs

중소기업의 SCM활동과 프로세스 혁신 및 품질성과 간의 구조적 관계 분석

Lee, Seol-Bin

  • Received : 2018.12.04
  • Accepted : 2019.01.02
  • Published : 2019.02.28


This study is intended to look into the structural relationship between SCM activity, process innovation and quality performance in small and medium sized enterprisers(SMEs). To achieve this, a survey was empirically carried out to 354 SCM operating officers and managers who perform the SCM activities in small and medium sized manufacturing firms. The results are summarized as follows. Overall, the SCM activity and process innovation had a significant effect on the quality performance, having a structural relationship with the quality performance in SEMs. This implies that the strategic alliance of the SCM activities and competence concentration based on technology development in SEMs can organize the unity through organizational members' information sharing. In other words, when the information integration supports the compatibility and reliability of shared information system by raising technological competence through this, the process innovation can lead to non-financial cost reduction, product quality, delivery compliance and inventory cost reduction as quality performance of the structured process, management and distribution.


SEMs;SCM Activity;Process Innovation;Quality Performance;Structural Relationship