DOI QR코드

DOI QR Code

A Study on the Structural Relationship between SCM Activity and Process Innovation, and Quality Performance in SMEs

중소기업의 SCM활동과 프로세스 혁신 및 품질성과 간의 구조적 관계 분석

Lee, Seol-Bin
이설빈

  • Received : 2018.12.04
  • Accepted : 2019.01.02
  • Published : 2019.02.28

Abstract

This study is intended to look into the structural relationship between SCM activity, process innovation and quality performance in small and medium sized enterprisers(SMEs). To achieve this, a survey was empirically carried out to 354 SCM operating officers and managers who perform the SCM activities in small and medium sized manufacturing firms. The results are summarized as follows. Overall, the SCM activity and process innovation had a significant effect on the quality performance, having a structural relationship with the quality performance in SEMs. This implies that the strategic alliance of the SCM activities and competence concentration based on technology development in SEMs can organize the unity through organizational members' information sharing. In other words, when the information integration supports the compatibility and reliability of shared information system by raising technological competence through this, the process innovation can lead to non-financial cost reduction, product quality, delivery compliance and inventory cost reduction as quality performance of the structured process, management and distribution.

Keywords

SEMs;SCM Activity;Process Innovation;Quality Performance;Structural Relationship

References

  1. S. M. Rutner and B. J. Gibson, "Industry Gaps in the Supply Chain Information System," Supply Chain & Logistics Journal, 2002.
  2. M. M. Kristal, X. Huang, and A. V. Roth, "The effect of an ambidextrous supply chain strategy on combinative competitive capabilities and business performance," Journal of Operations Management, Vol.28, No.5, pp.145-429, 2010.
  3. 정윤계, "조직문화유형과 오픈이노베이션, 혁신성과에 관한 연구," 경영연구, 제32권, 제2호, pp.197-224, 2017.
  4. C. J. Robinson and M. K. Malhotra, "Defining the concept of supply chain quality management and its relevance to academic and industrial practice," International Journal of Production Economics, Vol.96, No.3, pp.315-337, 2005. https://doi.org/10.1016/j.ijpe.2004.06.055
  5. 장형욱, 이상식, "SCM의 핵심성공요인(CSF)이 경영성과에 미치는 영향에 관한 연구," 대한경영학회, 제19권, 제6호, pp.2561-2584, 2006.
  6. 윤현덕, 성종수, 서리빈, "공급망경영(SCM) 내사회적 책임이 중소기업 사회적 책임 이행의지에 미치는 영향," 벤처창업연구, 제7권, 제2호, pp.25-34, 2012.
  7. 강성배, 문태수, "공급사슬 동적능력을 통한 정보기술역량이 공급사슬 성과에 미치는 영향에 관한 실증연구," 경영학연구, 제43권, 제1호, pp.245-272, 2014.
  8. 박상선, 이문희, 이준겸, "협동조합과 공급사슬 협력," 한국생산관리학회지, 제26권, 제3호, pp.351-374, 2015.
  9. D. F. Simpson and D. J. Power, "Use the supply relationship to develop lean and green suppliers," Supply chain management: An international Journal, Vol.10, No.1, pp.60-68, 2005. https://doi.org/10.1108/13598540510578388
  10. B. Huo, "The impact of supply chain integration on company performance: an organizational capability perspective," Supply Chain Management: An International Journal, Vol.17, No.6, pp.596-610, 2012. https://doi.org/10.1108/13598541211269210
  11. X. Zhao, B. Huo, W. Selen, and J. H. Y. Yeung, "The impact of internal integration and relationship commitment on external integration," Journal of Operations Management, Vol.29, No.1, pp.17-32, 2011. https://doi.org/10.1016/j.jom.2010.04.004
  12. K. A. Saeed, M. K. Malhotra, and V. Grover, "Examining the impact of interorganizational systems on process efficiency and sourcing leverage in buyer-supplier dyads," Decision Sciences, Vol.36, No.3, pp.365-396, 2005. https://doi.org/10.1111/j.1540-5414.2005.00077.x
  13. M. Pagell, "Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics," Journal of operations management, Vol.22, No.5, pp.459-487, 2004. https://doi.org/10.1016/j.jom.2004.05.008
  14. B. B. Flynn, B. Huo, and X. Zhao, "The impact of supply chain integration on performance: A contingency and configuration approach," Journal of operations management, Vol.28, No.1, pp.58-71, 2010. https://doi.org/10.1016/j.jom.2009.06.001
  15. T. Van der Vaart and D. P. van Donk, "A critical review of survey-based research in supply chain integration," International Journal of Production Economics, Vol.111, No.1, pp.42-55, 2008. https://doi.org/10.1016/j.ijpe.2006.10.011
  16. M. Swink and A. Nair, "Capturing the competitive advantages of AMT: Design-manufacturing integration as a complementary asset," Journal of Operations Management, Vol.25, No.3, pp.736-754, 2007. https://doi.org/10.1016/j.jom.2006.07.001
  17. 김병조, "기업가 지향성이 제휴능력 및 지식공유에 미치는 영향에 관한 연구," 대한경영학회지, 제28권, 제6호, pp.1603-1625, 2015.
  18. G. Gutierrez and A. Duran, "Information Technology in Logistics: A Spanish Perspective," Logistics Information Management, Vol.10, No.2, pp.73-79, 1997. https://doi.org/10.1108/09576059710815734
  19. J. T. Gardner, M. C. Cooper, and T. Noordewier, "Understanding Shipper-Carrier and Shipper Warehouse Relationships: Partnership Revisited," Journal of Business Logistics, Vol.15, No.2, pp.121-143, 1994.
  20. B. Fynes, S. Burca, and D. Marshall, "Environmental Uncertainty, Supply Chain Relationship quality and Performance," Journal of Purchasing and Supply Management, Vol.10, No.5, pp.179-190, 2004. https://doi.org/10.1016/j.pursup.2004.11.003
  21. M. J. Meixell and V. B. Gargeya, "Global Supply Chain Design: A Literature Review and Critique," Logistics and Transportation Review, Vol.42, No.6, pp.531-550, 2005.
  22. T. P. Stank, S. B. Keller, and P. J. Daugherty, "Supply Chain Collaboration and Logistical Service Performance," Journal of Business Logistics, Vol.22, No.1, pp.29-48, 2001. https://doi.org/10.1002/j.2158-1592.2001.tb00158.x
  23. D. Kim, S. T. Cavusgil, and R. J. Calantone, "Information System Innovations and Supply Chain Management: Channel Relationships and Firm Performance," Journal of the Academy of Marketing Science, Vol.34, No.1, pp.40-54, 2006. https://doi.org/10.1177/0092070305281619
  24. 이준희, "기업가의 특성과 사회적 자본의 사회적 기업 성과와의 연계에 관한 연구," 사회과학연구, 제31권, 제2호, pp.127-166, 2014.
  25. M. Cao and Q. Zhang, "Supply chain collaboration: Impact on collaborative advantage and firm performance," Journal of operations management, Vol.29, No.3, pp.163-180, 2011. https://doi.org/10.1016/j.jom.2010.12.008
  26. J. R. Stock and S. L. Boyer, "Developing a Consensus Definition of Supply Chain Management: a Qualitative Study," International Journal of Physical Distribution & Logistics Management, Vol.39, No.8, pp.690-711, 2009. https://doi.org/10.1108/09600030910996323
  27. 노재덕, 이헌수, "기업유형별 SCM 핵심성공요인 분석 및 구축전략모델," 로지스틱스연구, 제14권, 제2호, pp.167-196, 2006.
  28. A. K. Gupta, K. G. Smith, and C. E. Shalley, "The interplay between exploration and exploitation," Academy of Management Journal, Vol.49, No.4, pp.693-706, 2006. https://doi.org/10.5465/amj.2006.22083026
  29. 문상미, 허문구, "활용과 탐험의 이중주," 경영학연구, 제42권, 제1호, pp.293-320, 2013.
  30. 이설빈, 김채수, "공급사슬탐색 및 활용전략이 기업운영성과에 미치는 영향 연구: 조직역량의 매개적 효과를 중심으로," 한국산학기술학회논문지, 제18권, 제12호, pp.423-433, 2017.
  31. 김정욱, 박정훈, 남기찬, 박수용, 김병욱, "실시간 기업구현을 위한 비즈니스 민첩성의 결정요인에 관한 실증적 연구," 한국경영과학회지, 제30권, 제4호, pp.83-97, 2005.
  32. 이설빈, 박주경, "중소.벤처기업의 SCM역량 모델링과 프로세스 개선방안 연구," 벤처창업연구, 제13권, 제2호, pp.115-123, 2018.
  33. 민택기, "제품개발프로젝트관리 프로세스개발," 한국산업경영시스템학회, 제33권, 제3호, pp.93-101, 2010.
  34. 김창봉, 권승하, "우리나라 제조기업의 공급체인 위험관리 프로세스에 관한 연구," 물류학회지, 한국물류학회, 제22권, 제5호, 2012.
  35. 김창봉, 박상안, 조흔매, "중국의 파트너십과 프로세스 혁신의 관계가 기업의 성과에 미치는 영향에 대한 연구," 물류학회지, 한국물류학회, 제27권, 제2호, 2017.
  36. 권현복, 박종우, 조동혁, "공급사슬 통합, 역량 및 성과간의 관계: 목재산업을 중심으로," 한국로지스틱스학회, 제23권, 제2호, pp.111-130, 2015.
  37. 박광오, "SCM 특성이 민첩성 역량에 미치는 영향," 한국물류학회, 제22권, 제1호, pp.31-57, 2012.
  38. H. Shin, D. A. Collier, and D. D. Wilson, "Supply management orientation and supplier/buyer performance," Journal of operations management, Vol.18, No.3, pp.317-333, 2000. https://doi.org/10.1016/S0272-6963(99)00031-5
  39. R. B. Handfield, R. Handfield, and E. L. Nichols Jr, Supply chain redesign: Transforming supply chains into integrated value systems, FT Press, 2002.
  40. M. Subramani, "How do suppliers benefit from information technology use in supply chain relationships?," MIS Quarterly, Vol.28, No.1, pp.45-73, 2004. https://doi.org/10.2307/25148624
  41. S. Li, B. Ragu-Nathan, T. S. Ragu-Nathan, and S. S. Rao, "The impact of supply chain management practices on competitive advantage and organizational performance," Omega, Vol.34, No.2, pp.107-124, 2006. https://doi.org/10.1016/j.omega.2004.08.002
  42. E. T. Wang, J. C. Tai, and H. L. Wei, "A virtual integration theory of improved supply-chain performance," Journal of Management Information Systems, Vol.23, No.2, pp.41-64, 2006.
  43. P. M. Swafford, S. Ghosh, and N. Murthy, "Achieving supply chain agility through IT integration and flexibility," International Journal of Production Economics, Vol.116, No.2, pp.288-297, 2008. https://doi.org/10.1016/j.ijpe.2008.09.002
  44. R. Klein and A. Rai, "Interfirm strategic information flows in logistics supply chain relationships," Mis quarterly, pp.735-762, 2009.
  45. R. A. Inman, R. S. Sale, K. W. Green Jr, and D. Whitten, "Agile manufacturing: relation to JIT, operational performance and firm performance," Journal of Operations Management, Vol.29, No.4, pp.343-355, 2011. https://doi.org/10.1016/j.jom.2010.06.001
  46. C. Y. Wong, S. Boon-Itt, and C. W. Wong, "The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance," Journal of Operations management, Vol.29, No.6, pp.604-615, 2011. https://doi.org/10.1016/j.jom.2011.01.003
  47. D. M. Gligor, M. C. Holcomb, and T. P. Stank, "A multidisciplinary approach to supply chain agility: Conceptualization and scale development," Journal of Business Logistics, Vol.34, No.2, pp.94-108, 2013. https://doi.org/10.1111/jbl.12012
  48. R. M. Morgan and S. D. Hunt, "The commitment-trust theory of relationship marketing," The journal of marketing, pp.20-38, 1994.
  49. 김종열, SCM의 선행요인과 활동이 균형성과에 미치는 영향에 관한 연구, 호서대학교 대학원, 박사학위논문, 2008.
  50. L. Zhou, "The Effects of Entrepreneurial Proclivity and Foreign Market Knowledge on Early Internationalization," J. World Bussiness, Vol.42, No.3, pp.281-293, 2007. https://doi.org/10.1016/j.jwb.2007.04.009
  51. H. Aldrich, C. Zimmer, and T. Jones, "Small business still speaks with the same voice: a replication of 'the voice of small business and the politics of survival'," The Sociological Review, Vol.34, No.2, pp.335-356, 1996.
  52. J. G. Covin and D. P. Slevin, "Strategic Management of Small Firms in Hostile and Benign Environments," Strategic Management Journal, Vol.10, pp.75-87, 1989. https://doi.org/10.1002/smj.4250100107
  53. H. Shin, D. A. Collier, and D. D. Wilson, "Supply management orientation and supplier/buyer performance," Journal of operations management, Vol.18, No.3, pp.317-333, 2000. https://doi.org/10.1016/S0272-6963(99)00031-5
  54. 이병헌, 박상문, 손병호, "국내 중소기업의 전략유형과 특성," 대한경영학회지, 제22권, 제1호, pp.391-415, 2009.
  55. 한상린, 이명성, 안명아, 이승원, "사회교환 이론을 중심으로 한 대기업과 중소기업 간의 장기적 동반성장 구축요인 연구," Korea Business Review, 제17권, 제4호, pp.1-21, 2013.
  56. J. A. Aragon-Correa, N. Hurtado-Torres, S. Sharma, and V. J. Garcia-Morales, "Environmental Strategy & Performance in Small Firms: A Resource-based Perspective," Journal of Environmental Management, Vol.86, No.1, pp.88-103, 2008.
  57. 김정대, "중소 공급업체의 SCM역량요인이 운영성과에 미치는 영향: 수요불확실성의 조절효과를 중심으로," 벤처창업연구, 제12권, 제5호, pp.117-126, 2017.
  58. J. G. Park and S. B. Lee, "The Effects of Supply Chain Management on Project Manager's Capability and Sustainable Benefit Sharing in Global Leading Companies," Journal of the Korea Academia-Industrial cooperation Society, Vol.19, No.2, pp.548-560, 2018.
  59. J. Barney, "Firm resources and sustained competitive advantage," Journal of Management, Vol.17, No.1, pp.99-120, 1991.
  60. 홍세희, "구조방정식 모형의 적합도 지수 선정기준과 그 근거," 한국임상심리학회지, 제19권, 제1호, pp.161-177, 2000.