Evaluating Usability of Mobile Applications for Smart Logistics

스마트 물류를 위한 모바일 애플리케이션의 사용성 평가

Byun, Dae-Ho

  • Received : 2019.01.02
  • Accepted : 2019.02.07
  • Published : 2019.03.28


With the 4th industrial revolution, the traditional logistics is shifting to the smart logistics, and it has led to rapid growth of logistics startup companies to support smart logistics. They build their mobile applications and customize their services in the areas of freight transport, parcel delivery services, freight tracking, on-demand logistics, transport intermediary platforms, online-to-offline business, and last mile delivery. In order for logistics startup to be successful, it should lead to sales and profit through customer satisfaction and continuous use by developing highly usable mobile applications. The evaluation of usability of mobile application should use different evaluation criteria from Web based applications because of the inherent characteristics of mobile phone. The purpose of this study is to evaluate the usability of the mobile application provided by the logistics startup and to draw out implications and improvement plans. Through the literature review, we will review the concept of smart logistics. Thus we derive the usability criteria suitable for mobile applications and perform usability testing.


Smart Logistics;Logistics Startup;Mobile Applications;Usability;Usability Test


Supported by : 한국연구재단