The Effects of Empathy and Perceived Preceptor's Empathy on Job Satisfaction, Job Stress and Turnover Intention of New Graduate Nurses

신규간호사의 공감수준과 인지된 프리셉터의 공감수준이 직무만족도, 직무스트레스 및 이직의도에 미치는 영향

Choi, Ju-Hee;Lee, Sang-Ok;Kim, Sung-Soo

  • Received : 2018.12.26
  • Accepted : 2019.01.28
  • Published : 2019.03.28


The purpose of this study was to identify the effect of new graduate nurses' empathy and their perceived preceptors' empathy on job satisfaction, job stress and turnover intention. For this purpose, a survey was conducted on new graduate nurses who were under 12 months old while working at three medical institutions that operated the preceptorship. In the preceptorship according to adult learning theory, the preceptors need to create a psychological environment for the new graduate nurses, and their empathy should be perceived by new graduate nurses. The study revealed that the new graduate nurses group with high level of empathy had high levels of job satisfaction, low job stress, and low degree of turnover intention, and the level of empathy affects job satisfaction of new graduate nurses. The new graduate nurses group with low level of perceived preceptor's empathy had low job satisfaction, high job stress, and high degree of turnover intention, and their perceived preceptor's empathy affected job stress and turnover intention. Based on these results, we suggest the introduction of a program to enhance empathy for new graduate nurses and preceptors.


Empathy;Perceived Empathy;Job Satisfaction;Job Stress;Turnover Intention


Supported by : 부산대학교병원 의생명연구원