A Qualitative Case Study on Conflict Transfer Factors of College Graduates with Early Careers

대졸초기경력자의 갈등 전이 요인에 대한 질적 사례 연구

  • Received : 2019.03.07
  • Accepted : 2019.05.01
  • Published : 2019.05.28


The purpose of this study is to identify the factors influencing conflict transition through the conflict transition process experienced by college graduates with early careers. The participants of this study were in-depth interviews with a total of 8 young people aged 25-34 who graduated from college and found their common subjects in all cases. As a result, the topics such as 'lack of recognition and compensation', 'unfairness of supervisor', 'characteristics of job (interdependence, autonomy)' were derived. 'Lack of recognition and compensation' brought about a sense of skepticism about the idea that even though they worked hard, they could not be recognized. And it caused a conflict transition. When the participants felt the 'unfairness of the supervisor', the task conflicts were further amplified and it transfer to relationship conflict. Among the characteristics of 'job characteristics', when highly interdependent occupations were carried out, conflict transition was shown and conflict levels were high. On the other hand, the work environment with job autonomy showed job satisfaction and did not show conflict transition. This study has an academic significance in that it revealed the types of conflicts and conflict transfer factors experienced in early career status of college graduates. In addition, this research have the practical implications to improves the participants' understanding of the conflict transfer through actual scene in the workplace.


Conflict Transference;College Graduates with Early Careers;Task Conflict;Relationship Conflict

표 1. 연구 참여자의 일반적 특성

CCTHCV_2019_v19n5_484_t0001.png 이미지

표 2. 갈등전이 요인 주제 분석

CCTHCV_2019_v19n5_484_t0002.png 이미지


  1. D. C. Feldman, "Managing career in organization Gleview," Journal of Scott, Foresman and Company, pp.14-15, 1988.
  2. L. R. Pondy, "Organizational Conflict: concepts and model," Administrative Science Quarterly, Vol.12, pp.296-320, 1967.
  3. J. A. Stoner, Management, Prentice-Hall, 1978.
  4. K. A. Jehn, "A qualitative analysis of conflict types and dimensions in organizational groups," Administrative Science Quarterly, Vol.42, pp.530-557, 1997.
  5. J. Yang and K. W. Mossholder, "Decoupling task and relationship conflict : The role of intragroup emotional processing," Journal of Organizational Behavior, Vol.25, No.5, pp.589-605, 2004.
  6. L. H. Pelled, Demographic diversity, conflict, and work group outcomes : An intervening process theory. Organization Science, 1996.
  7. T. L. Simons and R. S. Peterson, "Task conflict and relationship conflict in top management teams : The pivotal role of intragroup trust," Journal of Applied Psychology, Vol.85, No.1, pp.102-111, 2000.
  8. S. T. Tidd, H. H. McIntyre, and R. A. Friedman, "The importance of role ambiguity and trust in conflict perception : Unpacking the task to relationship conflict linkage," International Journal of Conflict Management, Vol.15, No.4, pp.364-380, 2004.
  9. E. Martinez-Moreno, A. Zornoza, P. Gonzalez-Navarro, and L. F. Thompson, Investigating face-to-face and virtual teamwork over time : When does early task conflict trigger relationship conflict?, Group Dynamics : Theory, Research, and Practice, Vol.16, No.3, pp.159-171, 2012.
  10. P. L. Curseu, S. Boros, and L. A. G. Oerlemans, "Task and relationship conflict in short-term and long-term groups : The critical role of emotion regulation," International Journal of Conflict Management, Vol.23, No.1, pp.97-107, 2012.
  11. T. L. Simons and R. S. Peterson, "Task conflict and relationship conflict in top management teams : The pivotal role of intragroup trust," Journal of Applied Psychology, Vol.85, No.1, pp.102-111, 2000.
  12. 김병숙, 직업심리학, 시그마프레스, 2011.
  13. K. A. Jehn, "Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict," International Journal of Conflict Management, Vol.5, No.3, pp.223-238, 1994.
  14. 성양경, 팀 수준에서의 직무갈등과 관계갈등, 서울대학교, 석사학위논문, 2006.
  15. 이준모, 병원 조직에서의 갈등 전이, 서울대학교, 석사학위논문, 2005.
  16. L. L. Greer, K. A. Jehn, and E. A. Mannix, Conflict transformation: A longitudinal investigation of the relationships between different types of intragroup conflict and the moderating role of conflict resolution, Small Group Research, Vol.39, No.3, pp.278-302, 2008.
  17. 이병주, 간호사-의사 간의 갈등 연구 : 과업갈등과 관계갈등을 중심으로, 서울대학교, 박사학위논문, 2013.
  18. F. J. Medina, L. Munduate, M. A. Dorado, I. Martinez, and J. M. Guerra, "Types of intragroup conflict and affective reactions," Journal of Managerial Psychology, Vol.20, pp.219-230, 2005.
  19. 정용주, 갈등관리유형이 리더신뢰와 이직의도에 미치는 영향에 관한 연구, 경기대학교, 박사학위논문, 2006.
  20. N. Gamero, V. Gonzalez-Roma, and J. M. Peiro, "The influence of intra-team conflict on work teams' affective climate : A longitudinal study," Journal of Occupational and Organizational Psychology, Vol.81, pp.47-69, 2008.
  21. K. M. Eisenhardt and L. J. Bourgeois, "Politics of strategic decision making : Toward a midrange theory," Academy of Management Journal, Vol.31, pp.737-770, 1988.
  22. B. Dyck, N. S. Bruning, and L. Driedger, "Potential conflict, conflict stimulus, and organizational performance: An empirical tes," International Journal of Conflict Management, Vol.7, No.4, pp.295-313, 1996.
  23. L. H. Pelled, K. M. Eisenhardt, and K. R. Xin, "Exploring the black box:An Analysis of Work Group Diversity, Conflict and Performance," Administrative Science Quarterly, Vol.44, pp.1-28, 1999.
  24. K. Choi and B. Cho, "Competing hypotheses analyses of the associations between group task conflict and group relationship conflict," Journal of Organizational Behavior, Vol.32, pp.1106-1126, 2011.
  25. 이준호, "집단 내 갈등전이에서 LMX의 역할과 기능 : 한국과 중국 종업원 간 비교," 아태연구, 제19권, 제2호, pp.201-229, 2012.
  26. 박대훈, 이준호, "감정지능이 갈등전이에 미치는 영향 : 판매원을 중심으로," 분쟁해결연구, 제13권, 제2호, pp.173-198, 2015.
  27. M. Miles and A. Huberman, Qualitative data analysis, 1994, 박태영 외(역), 질적자료분석론, 학지사, 2009.
  28. C. De Dreu and L. Weingart, "Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis," Journal of Applied Psychology, Vol.88, No.4, pp.741-749, 2003.
  29. T. D. Wall, P. R. Jackson, and K. Davis, "Operator work design and robotics system performance: A serendipitous field study," Journal of Applied Psychology, Vol.77, pp.353-326, 1992.
  30. D. C. Man and S. S. K. Lam, "The effects of job complexity and autonomy on cohesiveness in collectivistic and individualistic work grops: A cross-cultural analysis," Journal of Organizational Behavior, Vol.24, No.8, pp.979-1001, 2003.