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Exploring Job Stress, Job Satisfaction, and Turnover Intention of Nurses in the Comprehensive Nursing Service

상급종합병원의 간호·간병통합서비스 병동에 근무하는 간호사의 직무스트레스, 직무만족 및 이직의도

  • 곽숙희 (양산부산대학교병원 간호부) ;
  • 현수경 (부산대학교 간호대학)
  • Received : 2019.02.16
  • Accepted : 2019.04.20
  • Published : 2019.05.31

Abstract

The purpose of this study was to examine job stress, job satisfaction, and turnover intention of the nurses who work at the comprehensive nursing service units in two academic medical institutions that provide healthcare service at the tertiary care level in Korea. A descriptive study was conducted with the nurses by using self-reported questionnaires. We used descriptive statistics to summarize the data and Mann-Whitney U test for group comparison. The mean scores of job stress, job satisfaction, and turnover intention were $89.17{\pm}12.56$, $107.25{\pm}6.85$, $37.19{\pm}4.86$, respectively. Nurses with religion showed more job stress than those without. Nurses with their age below 30 years old had significantly less job satisfaction than those older than 30 years old. Monthly income was significantly associated with turnover intention in our data. The top three sub-category of the job stress were conflict with physicians, patients and their caregivers, and conflicts with others; and those of the job satisfaction were pay and promotion and task requirement. Job stress, job satisfaction, and turnover intention were significantly correlated. In order to reduce turnover intention of nursing professionals in the comprehensive nursing service, job stress related to issues on relationships with patients, their family, health care providers need to be taken into consideration. Policy and administrative support are needed to improve their work environment.

표 1. 대상자의 일반적 특성 Table 1. Demographic characteristics of the nurses in the comprehensive nursing care service (N=48)

GJMGCK_2019_v5n2_23_t0001.png 이미지

표 2. 대상자의 일반적 특성에 따른 직무스트레스, 직무만족, 이직의도 비교 Table 2. Job stress, job satisfaction, and turnover intention of the nurses (N=48)

GJMGCK_2019_v5n2_23_t0002.png 이미지

표 3. 직무스트레스, 직무만족, 이직의도의 상관관계 Table 3. Correlation of job stress, job satisfaction, and turnover intention

GJMGCK_2019_v5n2_23_t0003.png 이미지

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