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The Mediation Effect of the Interpersonal Relationship Between Attachment and Ambivalence emotion of Emotional Workers

감정노동자의 애착과 정서표현 양가성 관계에서 대인관계문제의 매개효과

  • Kang, Seong-Ju (Division of International Business, Chungbuk National University)
  • 강성주 (충북대학교 국제경영학과)
  • Received : 2019.10.08
  • Accepted : 2019.11.20
  • Published : 2019.11.28

Abstract

We identified the mediating role of interpersonal issues in the relationship between adult attachment type and emotional expression ambivalence. The subjects of the study were 327 emotional workers who lived in five cities. As the scale, ECR-R, AEQ-K, and IIP were used. Sobel verification was performed after multiple regression analysis. The results show that the interpersonal problem partially mediates between the attachment and emotional expression ambivalence. This suggests that the characteristics of interpersonal relationships affect emotional emotions in forming close attachment relationships of emotional workers. Subsequent research will expand the scope of research by supplementing the shortcomings of existing research.

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