A Study on the Relationship between Air Traffic Controllers' Safety Culture and Their Complex Mitigation Strategies: Using a Safety Culture Measurement Tool with Intrinsic and Extrinsic Levels

항공교통관제사의 안전문화와 업무복잡성 완화전략의 관계성 연구: 안전문화의 내재적 및 외재적 수준 측정도구를 활용하여

  • 전종덕 (한국항공대학교 경영학과) ;
  • 이남령 (한국항공대학교 항공경영학과) ;
  • 김근수 (세한대학교 항공교통관리학과)
  • Received : 2020.02.26
  • Accepted : 2020.03.26
  • Published : 2020.03.31


Due to recent increased air traffic,, air traffic controllers in charge of en-route and approach control have faced huge increase in both workload and its intensity. The purpose of this paper is to analyze how much safety culture of air traffic controllers has effect on their complexity mitigation strategies during their duties. It could be expected complexity mitigation improve air traffic flow resulting in enhancing safety eventually. According to empirical analysis against air traffic controllers in civil aviation and air force in South Korea, it was proven safety culture had a statistically positive effect on complex mitigation strategies through safety behavior. In safety culture among air traffic controllers, intrinsic culture had a positive effect on extrinsic value of safety culture. Intrinsic value of safety culture led to air traffic controllers' safety behavior which created work complexity mitigation strategies. Among work complexity mitigation strategies, communication and cooperation was proven to be the most important factor effected by safety culture and behavior. It was implied that enhancing the intrinsic values of safety culture would cause to improve extrinsic safety culture and air traffic controller's work efficiency.


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